Mental Health & Addictions Advisor
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Job Description
Mental health and addictions advisor supporting service users through New Zealand’s National Telehealth Service. Providing trauma-informed assessment, emotional support, referrals, and risk escalation.
Responsibilities:
- Work as part of a collaborative 24/7 shift team supporting essential National Telehealth Service programs
- Provide mental health and addictions support, including assessment, interventions, support planning, referrals, risk identification, and escalation
- Identify strengths, protective factors, and practical next steps with service users
- Support individuals to access urgent services when needed
- Deliver culturally responsive, trauma-informed support aligned with Te Tiriti o Waitangi
- Communicate with service users via phone, SMS, email, and online chat platforms
- Accurately document information using organisational IT systems
- Contribute to continuous quality improvement and uphold ethical and professional standards
Requirements:
- Minimum Level 4 Health and Wellbeing qualification (Mental Health and Addiction strand or equivalent)
- Demonstrated experience working with people experiencing mental distress and addiction challenges
- Experience providing assessment, brief emotional support, and risk identification
- Experience supporting people to access urgent services when required
- Understanding of trauma informed, wellbeing oriented, and values-based practice
- Strong listening and communication skills with the ability to build rapport quickly in virtual environments
- Sound assessment capability and decision making
- Confidence using digital systems and communication platforms
- Ability to work within established protocols, documentation standards, and clinical governance frameworks
- Cultural responsiveness and commitment to equity
- Professional resilience, accountability, and reflective practice
- Flexibility to work a variety of shifts, including overnights, early mornings, and weekends
- Availability to work 0.6–1 FTE, with shifts between 10:30pm–11:00am
Benefits:
- A supportive and collaborative working environment
- Ongoing professional development and reflective practice opportunities
- The opportunity to contribute to equitable wellbeing outcomes across Aotearoa
- Meaningful mahi within a values led organisation
- Opportunity for flexible/hybrid working
- Access to kaimahi benefits and retail discounts
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