Merchant Support Agent, Italian Speaking
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Job Description
Italian-speaking Merchant Support Agent supporting eBay’s top sellers through phone, email, and personalized marketplace guidance. Resolving challenges and identifying improvements to strengthen seller experience and market growth.
Responsibilities:
- Deliver excellent experiences for top sellers via phone and email, acting as a single point of contact
- Resolve seller challenges by researching issues, identifying solutions, and ensuring timely follow-up
- Collaborate with peers to address complex issues, applying judgment when handling non-standard situations
- Coach sellers on marketplace policies to support the best possible outcomes
- Identify patterns in customer issues and recommend improvements to enhance the seller experience
- Maintain accurate records using internal systems while prioritising customer needs and acting as their advocate
- Partner directly with top sellers to support their growth on eBay
- Contribute to market growth across key European markets, including Italy
Requirements:
- Fluency in written and spoken English and Italian
- Must be based in the Republic of Ireland
- Experience in customer service, sales support, or upselling
- Strong problem-solving skills with the ability to adapt to different situations
- Clear and professional communication skills when working with customers and colleagues
- Ability to manage time effectively and work independently while collaborating with others
- Proactive, customer-focused approach
- Ability to engage with a range of customer needs
- Willingness to travel to events in Ireland and internationally
Benefits:
- 5% Language Differential
- On-target Yearly Bonus Plan
- 25 days annual leave
- Educational Assistance
- Healthcare Plan & Life Assurance
- Pension Plan
- Free on-site Gym
- Sabbatical every 5 years
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