Mid-Enterprise Customer Success Manager
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Job Description
Customer Success Manager growing mid-enterprise accounts for Doppel’s AI-native social engineering defense platform. Driving adoption, retention, renewals, and expansion.
Responsibilities:
- Own a portfolio of mid-enterprise customers, building strong, trust-based relationships across stakeholders
- Guide customers through onboarding, adoption, and renewal to ensure consistent value realization
- Proactively monitor account health, identify risks early, and take action to mitigate churn
- Drive product adoption through training, enablement, and best practices
- Partner with Sales to identify and execute on upsell and expansion opportunities
- Lead customer conversations, including business reviews, highlighting impact, outcomes, and ROI
- Operate efficiently across a high-volume book of business using scalable processes and tools
- Collaborate cross-functionally with Sales, Product, and Operations to deliver a seamless customer experience
- Surface customer feedback and insights to influence product and operational improvements
Requirements:
- 2–5+ years of experience in Customer Success, Account Management, or a similar customer-facing role in SaaS or cybersecurity
- Strong ability to manage multiple accounts while prioritizing effectively and driving outcomes
- Excellent communication and relationship-building skills with both technical and non-technical stakeholders
- Experience with startup/small companies that have a fast-moving, high-growth environment with evolving priorities
- Experience with data-driven decision making and account health tracking
- Candidates must be authorized to work in the territory in which they're working
- Doppel is not currently able to sponsor visas
Benefits:
- Commissions
- Equity participation
- Comprehensive benefits
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