Mix-Methods Product Researcher
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Job Description
Mix-Methods Product Researcher shaping AI-powered sign language products with a focus on accessibility and user experience. Collaborating across teams to ensure effective communication and research practices.
Responsibilities:
- Convert ambiguous questions about products and models into clear, actionable research plans — covering discovery, concept testing, and experience evaluation
- Design and run end-to-end mixed-methods research across multiple AI product workflows
- Study how Deaf users experience communication in real-world contexts using moderated and unmoderated methods
- Partner cross-functionally to define what 'good' looks like — contributing to the development of frameworks to measure interpretation quality and communication effectiveness
- Design experience research and metrics that can be tracked over time; establish recurring reports that accumulate learning rather than isolated studies
- Define behavioral signals and instrumentation requirements in partnership with Product and Engineering
- Maintain research practices that are respectful, transparent, and meaningful to participants
- Communicate findings clearly through focused deliverables that drive decisions
- Set up feedback systems and tracking cadence for newly released features; ensure insights continuously inform product and model decisions.
Requirements:
- 6–8+ years of applied research experience in product or technology environments
- Strong experience in qualitative research (moderated + unmoderated), survey design and analysis, and basic behavioral or product analytics
- Ability to work with diverse methods and choose the right approach for the problem at hand
- Experience developing and working with product and experience metrics
- Comfortable building lightweight measurement systems (tracking, dashboards, reports)
- Strong storytelling and communication skills
- Advanced conversational English
- Curious, collaborative, structured, and action-oriented
- Comfortable working in ambiguity and early-stage environments
- Impact-focused — not just output-focused
- Experience working with communities where trust and cultural sensitivity are important
- Strong commitment to inclusive and ethical research practices
- Proficiency in ASL (American Sign Language) is a major plus but not required; if not fluent, must demonstrate strong judgment when working with interpreters and ensure full access to communication in all research activities.
Benefits:
- CLT employment contract: Your security and all your rights guaranteed from day one.
- Caju Benefits Card (BRL 1,160.00): Flexibility to use your balance as you prefer: meals, groceries, home office, culture, and mobility!
- Remote work — From wherever you are! Have the freedom to work from anywhere in Brazil, with flexibility and comfort.
- SulAmérica Health Plan
- SulAmérica Dental Plan
- SulAmérica Life Insurance
- Online consultations with specialists through Conexa Saúde — telemedicine.
- Wellhub: To help you always perform at your best!
- Extended year-end break: Celebrate the holidays with more peace of mind! Enjoy a longer period to recharge with family and friends.
- Birthday day off: To give you a special day of rest during your birthday month!
- Extended parental leave: Support and quality time for those building or growing their family.
- Continuous professional development: Access leading platforms like CS Academy and LinkedIn Learning, plus an annual allowance for courses and training in your field. Invest in yourself!
- University partnerships: Support to go further through discounts and giveaways!
- Libras training (Brazilian Sign Language): Learn this important language for our community!
- English Pass: English learning to keep advancing in your career!
- Work equipment provided in your onboarding kit.
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