National Client Services Representative
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Job Description
Sales Support, Client Service Representative for Walker Advertising. Handling client onboarding and technical support to ensure satisfaction and engagement.
Responsibilities:
- New client onboarding.
- Communicate expectations, processes and procedures regarding products.
- Coordinate with client and accounting to ensure seamless billing transactions.
- Act as the first point of contact for sales team and clients seeking help with products.
- Provide troubleshooting and technical assistance to clients.
- Anticipate the client needs, communicate next steps as well as solutions.
- Key resource to ensure clients successfully engage with the products and realize the full potential of investment.
- Owning the Client Relations Experience by being proactive with the client touch points and handling any concerns and inquiries.
- Liaison between Sale team and clients. Ensuring support on both sides.
- Client maintenance, collect, manage and execute all contracts for new and existing clients.
- Collect and process payments for new and existing contracts.
- Update day to day activity in Salesforce.
- Maintain, produce and distribute internal reports as requested and scheduled.
- Maintaining a positive, empathetic and professional attitude toward customers always.
- Responding promptly to customer inquiries.
- Acknowledging and resolving client complaints.
- Keeping records of client interactions, transactions, comments and complaints.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
- Actively manage features and dependencies in and across products.
Requirements:
- Ability to prepare reports
- Strong Excel skills
- High School Diploma or general education degree, or four or more years related experience or training
- Excellent verbal and written communication skills
- Good time management and organizational skills
- Ability to work in a team environment
- Outstanding sales skills
- Proficient in MS Suite
- Experience using and managing Salesforce
Benefits:
- Three Weeks Paid Time Off
- Twelve Weeks of Guarantee Paid Parental Leave
- Insurance - Medical, Dental, Vision, etc.
- 401(k) Retirement Savings Plan
- Wellness Initiatives/Employee Assistance Program
- Rewards and Recognition
- Career Development Opportunities
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