Nurse Case Manager – 2
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Job Description
Nurse Case Manager providing vital patient support and therapy access assistance. Collaborating with healthcare providers and ensuring patient adherence to prescribed therapies.
Responsibilities:
- Provide support to patients and health care providers by offering information on the Patient Support services, specific diseases, and therapies based on manufacturer provided materials and product monograph
- Assist patients and caregivers in conducting assessments related to Patient Support services
- Act as a liaison between patients, families and health care providers related to medication access
- Address general inquiries regarding program services, disease states, or product related queries based on provided materials
- Offer continuous support on disease states or product-related questions to ensure patient adherence
- Refer the patient to their healthcare providers for clinical questions beyond program materials
- Document patient information and interactions within the electronic patient record
- Conduct ongoing file review and updates to reflect patient journey
- Follow case-management protocols, including data collection, patient follow-up, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers
- Collaborate with the reimbursement specialist and the physician to secure funding for their patient’s therapies and explore alternative funding options
- Ensure patient services are coordinated and tracked, according to KPI’s, resulting in expedited access to therapy
- Participate in specialized training sessions for specific therapies provided by the pharmaceutical team
- Attend pharmaceutical meetings, patient meetings, conferences, and work with patient associations and advocacy groups as needed
- Coordinate with health care providers, pharmacies and infusion/injection clinics for treatment logistics and issue resolution
- Maintain clear communication with the manager, team and the client regarding the management of patient cases
- Assist in the training process of new Nurse Case Managers and provide feedback on protocols, databases, processes and inter-departmental processes
- Report Adverse Events / Severe Adverse Events following program procedures.
Requirements:
- A Diploma in health care or a related field, with a preference for Bachelor’s degree
- Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required
- Minimum of two (2) to five (5) years in the healthcare, pharmaceutical, insurance or related fields
- Ideal candidates should be nurses with healthcare and case management background in medical / hospital settings, insurance or bio-pharmaceutical industry
- Fluency in French and/or English may be required depending on program and geographic location
Benefits:
- medical, dental, and vision care
- backup dependent care
- adoption assistance
- infertility coverage
- family building support
- behavioral health solutions
- paid parental leave
- paid caregiver leave
- training programs
- professional development resources
- mentorship programs
- employee resource groups
- volunteer activities
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