Office 365 & Azure Support Administrator
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Job Description
Office 365 and Azure support administrator providing Tier 2/3 cloud support for Presidio, a digital solutions and managed services provider. Maintaining identity, security, compliance, and documentation for regulated environments.
Responsibilities:
- Provide Tier 2/3 technical support for Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business, Microsoft Entra ID, and Microsoft Intune
- Troubleshoot mail flow, mailbox, Teams, SharePoint, and OneDrive issues
- Manage user accounts, licenses, groups, and permissions
- Support MFA, SSPR, Conditional Access, Microsoft 365 migrations, and tenant administration
- Resolve incidents and service requests within established SLAs
- Support Azure resources including Virtual Desktops and Azure Monitor
- Troubleshoot Azure connectivity, performance, and access issues
- Assist with Azure resource deployment and configuration
- Monitor Azure services and respond to alerts and incidents
- Support Microsoft Entra ID and hybrid identity environments
- Manage Azure AD Connect synchronization
- Troubleshoot authentication, federation, and SSO issues
- Maintain RBAC and least-privilege access
- Support PIM where applicable
- Assist with security controls aligned with NIST SP 800-53 Moderate and CJIS Security Policy
- Monitor Microsoft Secure Score and recommend security improvements
- Support Microsoft Defender and Microsoft Purview solutions
- Assist with security incident response and remediation
- Maintain compliance documentation and audit evidence
- Ensure systems comply with organizational security policies and CJIS requirements
- Monitor Microsoft 365 and Azure health dashboards
- Create and maintain technical documentation, procedures, and knowledge base articles
- Document troubleshooting steps and resolutions
- Participate in on-call support rotations as required
Requirements:
- Associate's or Bachelor's degree in Information Technology or equivalent work experience
- 3+ years supporting Microsoft 365 and Azure environments
- Experience supporting Exchange Online, Microsoft Teams, SharePoint Online, Microsoft Entra ID (Azure AD), Microsoft Intune, and Azure services
- Working knowledge of NIST SP 800-53 Moderate and CJIS Security Policy
- Experience troubleshooting identity and authentication issues, mail flow, Teams collaboration, SharePoint permissions, and Azure networking basics
- Excellent customer service and communication skills
- Strong troubleshooting and analytical abilities
- Ability to prioritize and manage multiple support requests
- Strong documentation and organizational skills
- Ability to work independently and collaboratively within a team
- Commitment to maintaining security, compliance, and confidentiality
Benefits:
- Equal Opportunity Employer
- Reasonable accommodations for individuals with disabilities
- Priority referrals for protected veterans
- Applications accepted on a rolling basis
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