Onboarding Specialist
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Job Description
Ordering Onboarding Specialist leading customer onboarding for PAR’s ordering products and supporting successful implementation. Driving timelines and acting as a technical expert throughout the onboarding process.
Responsibilities:
- Participate in the end-to-end customer onboarding lifecycle from contract signed through launch, stabilization, and handoff to Customer Success
- Support project planning, timelines, milestones, risks, and dependencies across multiple concurrent implementations with the Onboarding Manager
- Drive onboarding kickoff, requirements discovery, solution design workshops, UAT coordination, launch readiness, and post-launch stabilization
- Act as the primary point of accountability for customer outcomes, delivery quality, and overall onboarding success
- Work with customers, in close collaboration with Onboarding Managers, to understand requirements and advise on product implementation and customer roll-out
- Review and analyze the client's business operations and processes to provide strategic guidance
- Advise customers on integrations with third-party platforms and their capabilities
- Coordinate the development and roll-out of new third-party integrations, working directly with customers, integration partners, and our Product team
- Work with Product Managers, Technical Leads, Architects and Developers to ensure our product meets customer expectations
- Ensure customer roll-outs are successful by providing technical implementation guidance and delivering the right solution
- Improve on existing roll-out processes by incorporating customer feedback and best practices
- Consistently work to deliver increased time to value with shorter implementation cycles
- Receive customer feedback and work with the Product Management team to shape the future of our product
- Analyze production issues reported from customers and escalate to Support and Product teams as necessary
- Run pilots and roll out new products and features with key customers
- Support documentation creation for end user consumption with the MENU Knowledge team
- Serve as the subject matter expert for the onboarding and customer success team to support and drive the onboarding process of new technical products
Requirements:
- 5+ years of experience in customer-facing software delivery, onboarding, implementation, or technical consulting roles
- Proven experience leading complex, multi-workstream customer implementations in a SaaS environment
- Strong technical background, including experience with APIs, integrations, middleware, and system configurations
- Working knowledge of API testing tools (e.g., Postman), SQL, and basic data analysis concepts
- Ability to translate technical complexity into clear customer-facing guidance and recommendations
- Strong project management, organizational, and prioritization skills across multiple concurrent initiatives
- Excellent written and verbal communication skills with both technical and non-technical stakeholders
- Ability to operate independently in a fast-paced, cross-functional environment
- Experience working with a globally based project team
- Flexible schedule to accommodate various time zones
- Ability to travel up to 20% to support project execution and internal meetings
Benefits:
- Offers Bonus
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