Operations Analyst
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Job Description
Operations Analyst supporting the delivery and improvement of automated workflows in government. Collaborating with cross-functional teams to enhance efficiency in a large-scale automation platform.
Responsibilities:
- Support cross-functional teams responsible for efficient automated workflow processing
- Monitor and maintain operational workflows to ensure processing accuracy and service level targets are met
- Troubleshoot workflow issues and coordinate identification and resolution with internal stakeholders
- Communicate workflow status changes and operational updates to external stakeholders
- Assist in generating, reviewing, analyzing, and creating operational reports and data queries
- Monitor and analyze metrics associated with the performance and success of automated workflows
- Partner with stakeholders to understand business pain points and operational challenges
- Assess enhancement requests and monitor status of existing requests
Requirements:
- Previous operations experience
- Exposure to or experience working in DevOps environments
- Strong analytical skills with the ability to develop data-driven recommendations
- Strong verbal and written communication skills
- Data analysis experience using tools such as:
- Excel
- Tableau
- SQL
- Python
- Experience managing stakeholder relationships
- Experience working with cross-functional teams
Benefits:
- We are committed to diversity, inclusion, and accessibility. We are an Equal Opportunity Employer in all aspects of employment and do not discriminate for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
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