Operations Coordinator
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Job Description
Remote Operations Coordinator overseeing property readiness and managing customer escalations for outstanding service. Focused on creating seamless experiences and improving key performance metrics.
Responsibilities:
- Own market success by ensuring all units meet move-in standards before a member’s arrival.
- Take the lead on resolving customer escalations with professionalism, creativity, and a commitment to delivering exceptional service.
- Maintain key relationships with property partners, hosts, and back-ops teams to ensure seamless operations.
- Manage and resolve support tickets and maintenance requests.
- Monitor and improve key performance metrics, such as Net Promoter Score (NPS), customer satisfaction (CSAT), cleaning quality, and check-in scores.
Requirements:
- A customer-first mindset with a passion for creating exceptional experiences at every touchpoint.
- Outstanding communication skills, ability to own relationships and resolve issues proactively.
- A hands-on approach to problem-solving, digging into the details to ensure no stone is left unturned.
- Strong organizational skills and the ability to thrive in a fast-paced, constantly evolving environment.
- Comfort using data and metrics to inform decisions and drive continuous improvements.
- A strategic thinker who can balance big-picture goals with day-to-day execution.
Benefits:
- Competitive Salary
- Grocery Vouchers $1500 monthly.
- 12 days of vacation from the first year available after 90 days
- 5 PTO days
- Major Medical Health Insurance (MetLife)
- Minor Medical Health Insurance (Axxa)
- Dental Plan
- Vision Plan
- In Office parking
- 7 days of Landing Stays per year
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