Operations & Logistics Coordinator
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Job Description
Operations & Logistics Coordinator managing day-to-day operations from order to delivery at ZigZag. Focusing on logistics, invoicing, and customer communication with a premium brand.
Responsibilities:
- Order Management: Process all confirmed orders accurately and without delay
- Logistics & Freight: Manage all freight bookings, courier coordination, and delivery scheduling
- Invoicing & Administration: Issue invoices promptly upon order confirmation or agreed milestones
- Customer Communications: Handle all inbound customer queries professionally and promptly
- Supplier & Vendor Coordination: Maintain relationships with suppliers and service providers
- General Operations: Identify inefficiencies and fix them without being told
Requirements:
- Minimum 3 years in an operations, logistics coordination, or similar role
- Demonstrated experience managing freight and order fulfilment — not just administrative support
- Experience with invoicing and basic financial administration
- Exceptional written English — your customer communications represent a premium brand
- Proficiency in Google Workspace, project management tools, and comfort learning new systems quickly
- Available and responsive during Australian business hours — this is non-negotiable
Benefits:
- Remote work opportunities
- Professional development opportunities
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