Operations Manager, Expansion
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Job Description
Operations Manager overseeing Expansion for a licensed cannabis wholesale platform. Responsible for operational launches, team management, and strategic initiatives across multiple regions.
Responsibilities:
- Lead the end-to-end operational launch of new Nabis warehouse markets, including facility readiness, process implementation, staffing, and go-live execution.
- Develop, document, and continuously improve the standardized Expansion Playbook, defining best practices for launching and stabilizing new markets from an operational and supply chain perspective.
- Build warehouse operations from the ground up by establishing workflows, SOPs, performance metrics, and training programs that align with Nabis’s centralized operating model.
- Recruit, onboard, train, and manage warehouse leadership and associates in new markets, fostering a culture of accountability, safety, and operational excellence.
- Own daily warehouse operations during expansion phases, ensuring accurate and timely inbound, outbound, inventory, and transportation activities while meeting all SLAs.
- Track, manage, and report on market-level OKRs and KPIs, including DOTIF, inventory accuracy, quality of service, productivity, and cost efficiency.
- Monitor and manage daily volume, labor planning, and staffing forecasts to ensure operational continuity and scalability during ramp-up and steady-state operations.
- Ensure strict adherence to SOPs, safety standards, and all state and federal cannabis distribution regulations, including inventory tracking, compliance reporting, and audits.
- Partner cross-functionally with Central Operations, Engineering, Finance, People, and other stakeholders to align systems, tools, reporting, and processes during market launches.
- Serve as the primary operational point of contact for vendors, carriers, and external supply chain partners in new and existing markets.
- When not launching new markets, deploy to existing warehouses to lead strategic operational initiatives, pilot new processes or technology, and provide interim site leadership coverage as needed.
- Drive continuous improvement initiatives using data, technology, and frontline insights to improve efficiency, accuracy, scalability, and customer experience across the network.
- Communicate clearly, proactively, and professionally with internal teams and external partners, particularly in fast-moving, high-pressure, and ambiguous environments.
Requirements:
- Must be able to travel 75% of the time and up to three consecutive months in market
- High empathy, excellent communication skills, and an interest in working directly with a wide array of people
- Superior time management and organization
- Tenacity and adaptability to navigate the evolving demands of working at a high-growth startup
- High EQ, low ego, and a willingness to do everything, including manual labor
- Delegation and project follow-up
- Meticulous and detail-oriented
- 2+ years of experience within a warehouse or logistics setting
- 2+ years of experience managing a team of at least 30+ employees
- Adaptability and flexibility
- Familiarity with MS Office and various business software (e.g., ERP, CRM)
- Must be 21 years or older
- Ability to lift 50 lbs., bend, stretch, and twist
- Clean driving record and ability to drive rental vehicles and larger vehicles a plus
- Experience in the Cannabis industry preferred
- Supply chain / data analysis training or the equivalent work experience
- Project management and quantitative analysis expertise
Benefits:
- Medical/Dental/Vision offered to all full-time employees: 75% of employee premium paid by Nabis
- Competitive salary starting at $90k - $100k depending on experience
- 401k
- Bonus opportunities
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