Operations Manager – Home Services
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Job Description
Operations Manager overseeing daily office operations and field teams in home services. Ensuring operational efficiency and supporting workflows for the business in Manila, Philippines.
Responsibilities:
- Oversee daily office operations to ensure efficiency and organization
- Coordinate communication between leadership, office staff, and field technicians
- Manage and optimize scheduling for inspections, jobs, and internal priorities
- Ensure operational tasks are completed accurately and on time
- Resolve routine operational issues and maintain workflow continuity
- Oversee or assist with administrative functions such as: inbound call handling and lead intake, scheduling and calendar coordination, proposal coordination, client follow-ups, CRM data management and accuracy, payment processing, review requests coordination related to job documentation or samples
- Review current workflows and identify areas for improvement
- Develop and document operational processes
- Ensure systems and procedures are followed consistently
- Train and support administrative staff
- Delegate responsibilities and ensure tasks are completed accurately
- Provide feedback and support ongoing team performance
- Work closely with field teams to support scheduling and logistics
- Communicate schedule updates and operational changes
- Ensure field teams have the support needed to perform their work efficiently
Requirements:
- Bachelor’s degree required
- Experience in operations management, office management, or administrative leadership
- Previous experience in the home services industry (restoration, environmental services, HVAC, plumbing, construction, property services, etc.)
- Experience coordinating with teams or managing staff
- Strong organizational and problem-solving skills
- Excellent English communication skills (both written and verbal)
- Comfortable working independently with minimal supervision
- Experience using CRM systems, Google Workspace, and other cloud-based tools
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