Operations Manager
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Job Description
Operations Manager overseeing client campaigns and driving performance for a customer experience BPO. Leading a team and fostering client relationships in a dynamic, remote environment.
Responsibilities:
- Oversee client campaigns
- Coach and develop team leaders
- Monitor performance and collaborate with cross-functional teams to ensure KPIs and SLAs are consistently achieved
- Identify opportunities for growth, innovation, and operational excellence
- Maintain strong, trusted client relationships to exceed expectations
- Identify and implement process improvements based on data and best practices
Requirements:
- 3–5+ years’ experience in operations management, preferably in BPO, customer experience, or e-commerce support
- Proven success in meeting and exceeding SLAs, KPIs, and client expectations
- Strong leadership skills with experience in coaching and developing managers/coaches
- Excellent client-facing communication and relationship management skills
- Data-driven mindset with the ability to translate insights into strategy and action
- Familiarity with CRM, CX, and e-commerce platforms (e.g., Gorgias, Shopify)
Benefits:
- 100% Remote Work – Work from anywhere in the Philippines
- Career Development – Grow your leadership and operational expertise in a scaling organization
- Competitive Compensation – $11/hr + bonuses + benefits as an independent contractor
- Inclusive Culture – Join a team that values transparency, balance, and kindness
- Purposeful Work – Lead meaningful initiatives that impact clients and their customers every day
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