Operations Manager – Records, Research
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Job Description
Operations Manager overseeing Records & Research department at ClearStar. Leading operational efficiencies and ensuring exceptional service delivery to customers.
Responsibilities:
- Oversee order fulfillment, order review, and compliance-related processes to ensure timely and accurate results
- Evaluate department efficiencies and implement workflow strategies that optimize resources, reduce friction, and support SLA and quality commitments
- Partner closely with the Compliance team to interpret requirements and adapt workflows to maintain alignment with regulations and industry standards
- Oversee the collection, analysis, and reporting of quality and productivity data to drive informed decisions and performance
- Ensure escalations are addressed timely through effective collaboration with other departments to maintain service reliability
- Identify and resolve operational bottlenecks and streamline procedures
- Foster a positive team culture through strong communication, training, mentoring, and support for continuous learning
- Guide and coach Records Specialists through performance management, expectation setting, and ongoing development to support professional growth and consistent policy adherence
Requirements:
- Bachelor’s degree preferred or equivalent experience
- Minimum of 4 years in a similar industry and prior managerial experience
- Familiarity with employment screening processes and related regulations is highly desirable
- Competence in interpreting business data and identifying actionable insights
- A dedicated home office space that is noise- and distraction-free with access to a reliable and secure high-speed internet connection
- Cable or fiber internet connections (at least 75mbps download/10mbps upload) are preferred, as satellite connections often cannot support the technologies used to perform day-to-day tasks.
Benefits:
- paid healthcare and life insurance premiums
- low-cost dental and vision insurance
- company-paid basic life insurance
- company-paid Short-Term Disability policy
- employee assistance program
- 401(k) matching up to 4%
- 9 company paid holidays
- 2 additional days of paid time off for volunteer activities
- Searching for Stars Employee Referral Program
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