Operations & Product Research Manager
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Job Description
Operations & Product Research Manager managing account operations for social platforms at AutoDS. Leading a team to adapt to platform changes and drive efficiency in digital operations.
Responsibilities:
- Lead and manage the daily operations of a team responsible for the setup, maintenance, and lifecycle management of social platform accounts at scale.
- Plan and prioritize team workloads, ensure KPIs, SLAs, and operational targets are met.
- Own account lifecycle strategies, including account readiness, stability, and long-term performance.
- Monitor platform behavior, policy changes, and emerging trends, and adjust operational processes accordingly.
- Troubleshoot account issues such as restrictions, compliance risks, and behavioral inconsistencies.
- Ensure sufficient inventory and availability of operational accounts.
- Work closely with technical and engineering teams to align account operations with internal infrastructure and automation.
- Track and analyze operational metrics related to account health, performance, and throughput.
- Drive continuous process improvement and operational efficiency.
Requirements:
- Experience managing high-volume social or digital account operations, including account setup and maintenance.
- Hands-on experience with proxies, VPNs, and geo-location or environment simulation technologies.
- Strong working experience with Google Sheets / Excel for tracking, analysis, and reporting.
- Experience managing operational or technical teams (3+ years).
- Familiarity with multi-account environments, emulators, or sandboxed setups (e.g., Genymotion, BrowserStack, Multilogin, Dolphin) – an advantage.
- Strong understanding of social platform ecosystems, account behavior, and operational constraints.
- Strong analytical, problem-solving, and decision-making skills.
- Excellent communication and cross-functional collaboration abilities.
- English – Upper Intermediate or higher (working language).
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