Operations & Service Manager
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Job Description
Operations & Service Manager for Ahti Interiors managing operations, logistics, and after-sales support. Key responsibilities include overseeing warehouse, inventory, and quality control processes.
Responsibilities:
- Own the end-to-end operational flow from confirmed order to final delivery.
- Maintain clear visibility across orders, shipments, stock, and outstanding issues.
- Ensure smooth coordination between sales, warehouse, logistics, and service functions.
- Manage and supervise the Warehouse Manager and warehouse operations.
- Ensure inventory accuracy (cycle counts, reconciliation, system discipline).
- Oversee receiving, QC-at-arrival, storage, and dispatch processes.
- Ensure Inventory is the single source of truth.
- Coordinate inbound shipments from factories to Indonesia.
- Manage delivery planning and timelines with internal teams and partners.
- Proactively manage delays and ensure clear internal communication.
- Oversee after-sales cases and technical issues raised during or after installation.
- Work with the Technical Engineer to ensure site feedback is documented and resolved.
- Support the Account Manager with accurate, timely operational updates for clients.
- Manage the quality feedback loop.
- Document defects, issues, and root causes with clear evidence (photos, data).
- Track corrective actions and prevent repeat issues.
- Build and maintain SOPs, trackers, and simple dashboards.
- Improve operational processes to reduce errors, delays, and rework.
- Use tools to increase efficiency and clarity.
Requirements:
- 5–10+ years in operations, logistics, supply chain, or service management
- Experience in interiors, sanitary ware, building materials, appliances, or similar physical-goods businesses
- Proven experience managing warehouse operations and on-the-ground teams
- Exposure to imported goods and international suppliers.
- Strong process and systems thinker — brings order to complexity.
- Comfortable working independently and making decisions without hand-holding.
- Calm, structured, and solution-oriented under pressure.
- Clear communicator who can coordinate across departments and cultures.
- Tech- comfortable : able to self-learn ERP systems and use tools to improve workflows.
- Fluent Bahasa Indonesia
- Strong English (written and spoken)
Benefits:
- No time described
- Apply later option available
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