Operations Support Specialist
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Job Description
Operations Support Specialist in a remote role supporting the APAC team with admin tasks and customer engagement. Collaborating across global teams in a fast-paced environment.
Responsibilities:
- Provide high-level administrative assistance across departments, ensuring daily tasks and general data management duties are completed accurately.
- Develop and maintain clear documentation for company processes, proactively identifying and driving workflow improvements.
- Support the Services team with administrative tasks by scheduling new projects and maintaining meticulous records to ensure seamless service delivery.
- Periodically report on administrative tasks and metrics to senior team members.
- Plan and execute team and client offsites including: managing vendor relationships, travel arrangements and scheduling.
- Serve as the first point of contact for low-volume customer sales inquiries, and building upgrades or renewals as directed by Account Managers for established customers.
- Act as the first line of support for existing customers, translating basic technical questions into actionable solutions or routing complex issues to specialized teams.
- Support the back-end sales lifecycle by approving quotes, creating sales orders and setting up customer demo sites.
- Provide administrative, regional support to the global SDR team.
- Support lead allocation, rules-based lead qualification and basic reporting to the Marketing team.
- Manage the day-to-day execution of automated prospecting email campaigns within the region (no cold calling required).
Requirements:
- Previous experience in a similar role, ideally within an administrative environment.
- Excellent written and oral communication skills, with a knack for translating complex requests into clear, professional responses.
- Superb attention to detail and organizational skills.
- A self-starter who thrives in a remote environment, with the confidence to manage your own time while staying tightly synced with a global team.
- Superior time management skills with a demonstrated ability to multitask and prioritize competing demands.
- A sense of urgency and commitment to completing tasks, with a focus on delivering results.
- Highly proficient at using Microsoft Excel.
- Advanced computer literacy and experience with cloud-based office software such as Google Office Suite and a "tech-curious" mindset.
- Experience using AI tools (e.g., ChatGPT, Gemini or other AI features) to enhance productivity, draft communications or solve problems is a strong asset.
- Experience with CRM software (e.g., Salesforce, etc.) and/or email and customer marketing software (such as Apollo, Hubspot or Outreach) is a significant plus.
Benefits:
- Flexible working arrangements
- Professional development opportunities
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