Oracle Fusion Service Functional Consultant
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Job Description
Oracle Fusion Service Functional Consultant configuring service requests, work orders, queues, SLAs, and self-service portals. Leading workshops, testing, training, and go-live support remotely across eligible regional locations.
Responsibilities:
- Run discovery and design workshops with business teams for service request and work-order processes
- Design and configure Oracle Fusion Service: service requests, work orders, queues, assignment rules and SLAs
- Set up the customer self-service portal (Digital Customer Service)
- Prepare functional designs, test scripts and training material
- Lead SIT and UAT for your area and support go-live and hypercare
Requirements:
- 6+ years in enterprise applications, including Oracle Fusion Service (or Service Cloud) on 2+ full implementations
- Hands-on set-up of service requests, work orders, queues and SLAs
- Functional design and workshop experience with business users
- Able to travel to Dubai regularly
- Excellent written and spoken English
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