Order Management Associate
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Job Description
Part-time remote associate processing orders and supporting sales for Omega Bio-tek’s nucleic acid purification products. Managing customer inquiries, data, and fulfillment coordination.
Responsibilities:
- Process customer orders within the ERP system
- Respond to routine customer requests via email, phone, or mail
- Support the Sales Team through accurate and timely entry of sample requests
- Answer customer inquiries or direct them to the appropriate department
- Follow up on order fulfillment from entry through delivery
- Work closely with Planning to facilitate order information flow
- Distribute information across multiple departments in a timely manner
- Maintain and update accurate customer database information
- Collaborate cross-functionally with multiple departments
- Perform other administrative duties as assigned
- Follow established company SOP and ISO Guidelines
Requirements:
- 1+ years of administrative, customer service, or equivalent experience
- Ability to multitask and work independently and as part of a team
- Ability to produce consistently high-quality results under tight deadlines
- Strong attention to detail and organization
- Resourceful, proactive self-starter able to think ahead
- Excellent verbal and written communication skills
- Ability to work well with colleagues at all levels
- Proficiency in MS Office, including Word, PowerPoint, and Excel
- Bachelor’s degree preferred
- Availability Monday–Friday, ideally 9:00 a.m.–1:00 p.m. EST
Benefits:
- Part-time schedule
- Flexible daytime hours
- Some flexibility in working hours
- Collaborative work environment
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