Employee Assistance Program – Clinical Counselor
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Job Description
CVS Health EAP Clinical Counselor providing remote crisis counseling, assessments, and resource coordination. Supporting members through video, chat, and phone in a 24/7 call-center environment.
Responsibilities:
- Provide telephone-based assessment, triage, consultation, counseling, and informational services in a call center environment
- Deliver immediate mental health support via video, live chat, or phone
- Use advanced clinical assessments, motivational interviewing, and solution-focused/short-term problem resolution
- Conduct risk, substance abuse, and mental health assessments
- Develop immediate action and safety plans based on urgency
- Recommend appropriate levels of mental health and substance-use care
- Provide information about mental health, substance abuse, community treatment, and related programs
- Coordinate resources and support linkage to services
- Collaborate with professionals to support positive clinical outcomes and continuity of care
- Multitask by typing and documenting while handling calls and using supporting tools
- Protect member confidentiality and follow enterprise and EAP confidentiality policies
- Maintain complete and accurate documentation meeting risk-management and regulatory requirements
- Maintain current licensure, pursue professional development, and meet state licensure requirements
Requirements:
- 1+ years of crisis intervention experience
- Valid unrestricted independent professional behavioral health clinical license in good standing to practice in the state of residence; one or more of LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, or Clinical Psychologist, or equivalent
- Availability for 24x7x365 call center coverage; holiday coverage expected
- Experience facilitating patient/client positive behavior change
- Separate workspace free from distraction, in a room with a closing door
- Hardwired, reliable broadband or fiber internet
- Minimum home internet download speed of 400 Mbps
- Home internet upload speed of 10–20 Mbps
- 4-port modem with the 4th port available for work internet
- Master’s Degree in behavioral health counseling profession
- Experience handling mental health, psychiatric care, family situations and relationship concerns preferred
- 1+ years of EAP, Behavioral Health, or Social Services experience preferred
- Experience working with diverse populations preferred
- Familiarity with brief therapy models and Motivational Interviewing preferred
- Call Center work experience preferred
- Ability to establish and maintain rapport quickly to develop customer trust preferred
- Strong computer and literacy skills preferred
Benefits:
- CVS Health bonus, commission or short-term incentive program in addition to the base pay range
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being, based on eligibility
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