Panel Help Desk Associate
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Job Description
Panel Help Desk Associate position at TriVoca Health providing customer support through calls and emails. Aiming to drive respondent satisfaction and retention while managing high volume inquiries.
Responsibilities:
- Manage high volumes of inbound/outbound calls and emails while providing high-quality support to respondents
- Intake, triage, investigate, and respond to inquiries directed to help desk
- Effectively assess respondent needs and consistently provide accurate, valid, and complete information
- Administer and prioritize respondent’s tasks and ensure achievement of all deadlines within the required time frame
- Work with internal teams to troubleshoot issues that impact respondent experiences
- Escalate complex issues appropriately and follow up to ensure timely resolution through outbound calls
- Learn and stay up to date on our technologies and procedures-tech savvy
- Maintain customer satisfaction ratings outlined in company policy, meeting/exceeding set productivity, quality discipline targets
Requirements:
- High School Diploma or equivalent
- Experience in customer service and calling profile must
- Experience with customer service ticketing software a plus
Benefits:
- None specified
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