Part Time Customer Service Representative – Emergency Roadside Service
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Job Description
Customer Service Representative assisting members with emergency roadside service requests in a remote call center for AAA. Providing support and information while maintaining high service quality standards.
Responsibilities:
- Responds to member/customer requests for emergency road service in a call center environment.
- Obtains information regarding type of service required (e.g. vehicle location, type of problem, etc.).
- Provides basic information regarding Emergency Road Service benefits in accordance with Customer Interaction Model.
- Performs geographical location spotting to determine potential service providers.
- Communicates with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtains estimated time of arrival.
- Enters data into D2000 database and documents all relevant details.
- Notifies member of estimated time of arrival and name of contractor.
- May communicate with contractor if service not provided within specified time period and update member on status as necessary.
- Recognize, promote and process membership sales opportunities.
Requirements:
- High school diploma or equivalent
- 6 months of Customer Service Experience
- Providing customers service in a professional manner and de-escalating situations
- Accurately inputting information into various fields using a PC keyboard.
- Navigating through a PC and/or automated processing system
- Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
- Performing mathematical calculations including adding, subtracting, percentages, etc.
Benefits:
- 401k Match
- Medical
- Dental
- Vision
- PTO
- Paid Holidays
- Tuition Reimbursement
- Corporate Incentive Program
- Complimentary AAA membership
- Employee Referral Bonus
- Employee recognition program
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