Partner Success Manager
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Job Description
Partner Success Manager driving partner-led customer success for B2B technology at MATTR. Focused on maintaining momentum and aligning stakeholders in a fast-moving digital ecosystem.
Responsibilities:
- Maintain momentum across partner and customer engagements by setting clear next steps, owners, timelines, and governance cadences
- Partner with commercial stakeholders to ensure clean handovers from sale to delivery (scope, expectations, success criteria)
- Develop and manage structured success plans, including outcomes, milestones, adoption activities, risks, and value realisation measures
- Proactively manage expectations, escalate risks early, and maintain alignment across stakeholders
- Coordinate internal teams (Solutions, Product, Engineering, Delivery) to unblock integrations and drive issues to resolution
- Ensure actions and insights are followed through, maintaining accountability and progress
- Maintain strong knowledge of product capabilities and recommended implementation approaches
- Capture evidence-based feedback from real-world usage and translate it into structured, actionable insights
- Support process improvements, enablement materials, and repeatable patterns that strengthen future delivery.
Requirements:
- Experience in partner/customer success, account management, delivery coordination, or similar B2B customer-facing roles
- Experience defining and managing success plans that drive adoption and measurable outcomes
- Strong stakeholder and commercial skills, with the ability to manage expectations and maintain momentum across multiple parties
- Experience coordinating cross-functional teams to unblock delivery and resolve issues
- Strong understanding of product capabilities and ability to translate customer needs into clear requirements and feedback
- Excellent written and verbal communication skills.
Benefits:
- Flexible remote working environment with a culture that values curiosity, quality, and authenticity.
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