Partner Support Specialist
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Job Description
Partner Success Agent assisting 1099 service partners in Valet Trash Operations with onboarding and account management. Monitoring service dashboards and providing real-time support.
Responsibilities:
- Assist 1099 service partners with onboarding and account management.
- Monitor service dashboards and proactively reach out for real-time support.
- Respond to delivery partner inquiries on Gladly via phone, e-mail, and text.
- Cross-reference internal data to make decisions on 1099 account status.
- Relay operational issues with local warehouse teams and operations managers.
- Troubleshoot technical problems and deliver clear outcomes and solutions.
- Prioritize tasks in a fast-paced and high pressure environment.
- Look for patterns in customer communications to create actionable feedback and enhance processes for the company as a whole.
- Communicate with a professional and friendly tone.
- A passion for creating an amazing customer experience
Requirements:
- Demonstrate empathy, patience, and the ability to take initiative on doing the right thing for the service partner
- Strong critical thinking skills to resolve potentially difficult situations
- Strong analytical, listening, writing, and oral skills in English
- Ability to learn web-based user support applications quickly
- Dependable and punctual with time management skills
- Flexible schedule, willing to work weekends
- High level of comfort and familiarity with smartphone applications (iOS and Android)
- Undergraduate or equivalent degree preferred
- Spanish/Bilingual is a plus
Benefits:
- Competitive Pay – Earn a solid wage for the hard work you put in every day
- Health Benefits That Matter – Medical, Dental, and Vision coverage to keep you feeling your best
- Financial Support – 401(k) options plus AD&D, Short-Term, and Long-Term Disability coverage
- Paid Time Off (PTO) – Earn time off as you work, giving you paid time to rest, recharge, and take care of what matters most
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