Patient Billing Representative
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Patient Billing Contact Center Representative seeking to provide exceptional service in client billing operations. Engaging with patients through calls to assist with billing inquiries and document patient payment plans.
Responsibilities:
- Handle incoming patient billing calls and inquiries, providing clear, professional, and empathetic support.
- Process and accurately document patient payment plans.
- Verify and update insurance information.
- Educate patients on billing concepts, statements, insurance coverage, and payment options.
- Document all call outcomes and related follow‑up actions in the client’s EMR and CRM systems.
- Maintain strict adherence to internal policies and all applicable regulations, including PCI and HIPAA.
- Support a positive patient experience with every interaction.
- Interpret and explain claim notes to patients.
- Verify and audit insurance information for completeness and accuracy
Requirements:
- Experience in a call center, healthcare billing, or patient support environment preferred.
- Strong communication and problem‑solving skills.
- Ability to work with confidential information while maintaining compliance standards.
- Comfort using EMR, CRM, and related systems.
- High attention to detail and a patient‑first mindset.
- Problem-solving and transaction accuracy.
- Adaptability to evolving billing systems and standards.
- Organized, self-motivated, and team-oriented.
Benefits:
- Starting pay - $14/hour, plus shift differential (extra $1/hr nights & wkds)
- Work hours - Shifts between 8:00am-8:00 pm (EST) ; Work Days - Mon-Fri
- Paid Training - typically 2 weeks from 9:00am-5:30pm (EST)
- Status - Full Time / 40 hours per week
- Equipment will be shipped to you for full time employees.
- Must have verified internet service(secure, reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection.)
Similar Jobs
Billing Clerk
Billing Clerk managing invoicing and billing entries. Collaborating with finance team and ensuring accuracy in financial processes for a business management consulting firm.
Billing Specialist
Billing Specialist at Eurofins Scientific overseeing insurance verifications and financial responsibilities for patients. Communicating patient obligations and maintaining compliance with insurance requirements.
PHS Billing Analyst II
Billing Analyst managing a portfolio of large client accounts for The Standard. Providing end-to-end billing support and collaborating with internal teams to ensure client satisfaction.
Dental Billing Specialist
Dental Billing Specialist managing the dental revenue cycle and preparing claims submissions. Collaborating with internal teams to resolve claim rejections and ensuring compliance with industry standards.
Billing Assistant
Assistente de Faturamento maintaining billing operations and customer contracts in a tech holding company. Engage in innovative methodologies for efficient processes.
Senior e-Billing Specialist
Senior e-Billing Specialist managing e-Billing data and ensuring compliance for legal invoicing. Collaborating with various teams on billing issues and client communication.
Senior Clinical Billing Specialist
Senior Clinical Billing Specialist responsible for billing and payment resolution in healthcare revenue cycle. Collaborating with patients and providers for account analysis and compliance with HIPAA regulations.
Regional Billing Coordinator
Billing Coordinator responsible for billing-related activities in laboratory practices for Sonic Healthcare USA. Ensuring accurate charge entry, posting, claims processing, and collections.
Billing Specialist, First Party Auto, MVA
Revenue Specialist analyzing Motor Vehicle Accident accounts and coordinating insurance benefits for clients. Resolving outstanding balances while ensuring privacy of patient health information.
Enrollment/Billing Associate Representative
Enrollment/Billing Associate Representative facilitating clear communication of financial and insurance information. Supporting patients in specialty pharmacy and infusion services at Evernorth Health Services.
Hospice Billing Specialist
Hospice Billing Specialist ensuring accurate billing compliance for hospice operations at VitalCaring. Supporting clinical and operational teams by safeguarding revenue and resolving billing issues in a home health setting.
Home Health Billing Specialist
Billing Specialist ensuring compliance and accuracy for home health billing. Collaborating with teams and maintaining documentation for timely reimbursements in a remote setting.
Billing Specialist
Billing Specialist supporting client billings for E2 Consulting Engineers. Preparing invoices and reports while collaborating with project managers and contract administrators.
Patient Billing Associate – Collections
Billing Associate managing patient billing and collections for Kestra's healthcare services. Collaborating with collections director and customer support teams to enhance patient experience.
Billing Manager
Billing Manager owning and managing billing processes for clients at a remote digital marketing agency. Ensuring accuracy in billing and financial operations with a focus on revenue protection.
Billing Manager
Billing Manager at CyberSheath, owning billing strategy and tools for predictable growth. Ensuring accurate invoicing, collections, and coordination with Finance, Sales, and Customer Support.
Billing Specialist
Billing Specialist supporting end-to-end billing processes in a fast-growing SaaS business at Ashby. Ensuring billing accuracy, process improvement, and responsiveness to customer inquiries.
Part Time Billing Specialist I
Part Time Billing Specialist ensuring accurate billing processes at Cox Automotive. Responsible for processing incoming invoices, addressing inquiries, and maintaining workflow consistency.
Billing Specialist – Medicaid
Billing Specialist handling Medicaid billing processes remotely for clients. Responsible for claims management, documentation, and compliance in U.S. healthcare systems.
Billing Associate
Billing Associate responsible for creating invoices and managing accounts receivable at an AI-driven commercial real estate platform. Join a collaborative team focused on delivering a world-class customer experience.