Resident Billing Analyst II
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Job Description
Resident Billing Analyst II managing utility billing research and resolution at RealPage. Collaborates with teams to ensure accurate billing and identifies financial errors in processes.
Responsibilities:
- Manage the Resident Billing Research Queue and investigate, research, and resolves matters of significance regarding utility billing.
- Reviews work prepared by Resident Billing Operations to identify financially impacting errors.
- Applies adjustments to future billings periods when financially impacting errors occurs.
- Completes root cause analyses on financially impacting errors to identify gaps in current processes.
- Collaborates with operational leaders on recommendations and remediation plans to ensure issues are adequately addressed.
- Handles escalations from client success using full discretion on course of action to remedy the problem and deliver on time accurate billing.
- Analyze system alerts for accuracy of billing and rate calculation prior to client review.
- Complete and review billing changes and line-item allocation for regulatory compliance.
- Provide supplemental operational and tactical support to Operation team when bandwidth allows.
Requirements:
- Minimum of 3 years of experience in a billing, financial or accounting role.
- 1+ years of experience in audit, data or research analysis.
- Excellent analytical skills with the ability to interpret complex data and identify areas of improvement.
- Excellent communication and presentation skills, with the ability to effectively convey complex concepts to diverse audiences.
- Experience in Multifamily, Utility Billing or Invoice Processing preferred.
- Works independently with minimal oversight.
Benefits:
- Health, dental, and vision insurance.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Professional development opportunities.
- Performance-based bonus based on position.
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