Patient Care Operations and Enrollment Coordinator
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Job Description
Part-time Patient Care Operations Coordinator managing patient support for healthcare benefits enrollment. Facilitating outreach and assistance to primarily Spanish-speaking patients in Massachusetts.
Responsibilities:
- Conduct high-volume outreach (phone, SMS, email) to patients + community organizations
- Assist patients in Spanish when needed
- Enroll and assist patients with MassHealth, Medicaid, and ConnectorCare applications/renewals
- Identify eligibility for programs such as SNAP, WIC, LIHEAP, RAFT, EITC, etc.
- Use our tooling to work structured patient task queues efficiently
- Verify insurance coverage + help patients understand next steps
- Connect patients to community programs and social services
- Confirm availability/logistics for the clinical and social services they need
- Accurately document interactions and outcomes in our system
- Flag urgent + complex cases for escalation
- Provide workflow + product feedback to help improve tools
Requirements:
- Must live in Massachusetts
- Bilingual (English + Spanish)
- License and Experience enrolling patients in benefits such as MassHealth/ConnectorCare — as a CHW, Navigator, CAC (Certified Application Counselor), or Patient Access Specialist
- Ability to support patients primarily by phone, text, and email
- Comfort using new technology (e.g., AI tools like ChatGPT)
- Able to filter + work from organized patient task queues
- 1+ year experience in benefits, patient navigation, care coordination, or enrollment assistance
- Strong documentation + organizational skills
- Patient-centered, reliable, resourceful
Benefits:
- Flexible remote work (~20-40 hrs/week)
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