Patient Support Nurse
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Job Description
Patient Support Nurse guiding oncology patients and caregivers through treatment access and education. Supporting Valeris’ life sciences clients with phone-based patient support.
Responsibilities:
- Provide phone-based support for Oncology patients and caregivers across the end-to-end patient journey
- Serve as initial point of contact for patients, care partners, and healthcare provider/office staff
- Provide approved information and education on Oncology care, benefit discussions, disease progression, product education, and general/program-specific resources
- Provide treatment education using approved FAQs and talking points
- Facilitate warm transfers to Specialty Pharmacy, Medical Information, or other program stakeholders when appropriate
- Meet training deadlines for corporate policies and procedures governing confidential data
- Follow all SOPs consistently
- Apply Valeris leadership competencies to support team success
- Conduct miscellaneous assigned tasks and projects
- Work the 11 AM–8 PM EST, Monday–Friday shift
- Travel as needed, up to 25% preferred
Requirements:
- Active RN license required
- Must be eligible to obtain licensure in all 50 states
- Minimum of four (4) years of clinical practice
- Preferred Bachelor of Science in Nursing (BSN)
- Prior oncology experience preferred
- Preferred certifications: Oncology Certified Nurse (OCN), Certified Case Manager (CCM), and Patient Advocate Certification Specialist (PACS)
- Experience within a manufacturer’s Patient Support Program (PSP) preferred
- Experience supporting patients and healthcare providers with insurance verification, prior authorization requirements, and access criteria preferred
- Case management or care coordination experience preferred, including telephonic patient support and/or REMS programs
- Excellent communication skills
- Patient empathy and understanding
- Ability to educate while remaining emotionally supportive
- Highest level of ethics and integrity
- Motivational interviewing experience a plus
- Salesforce experience preferred
- Fluency in Spanish a plus
- Prefer ability to type at least 35 WPM with 97% accuracy
- Ability to meet remote work requirements, including reliable high-speed internet, dedicated secure workspace, confidentiality, and productivity
- Background check and, depending on position, drug screen contingent upon employment offer
Benefits:
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment encouraging new ideas
- Inclusive workplace and mission-driven culture
- Remote work arrangement with reliable high-speed internet and dedicated secure workspace
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