Patient Support Nurse
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Job Description
Patient Support Nurse coordinating telephonic care, education, and reimbursement support for patients using Valeris pharmaceutical support programs. Providing clinical feedback and provider assistance.
Responsibilities:
- Facilitate successful patient journeys to and while on therapy through care coordination, education, and psychosocial support
- Provide medication and disease-state education
- Provide clinical feedback to enhance the clinical portion of patient support programs
- Provide education and support to patients, caregivers, and healthcare providers regarding assigned therapeutic areas
- Establish relationships, develop trust, and maintain rapport in a 100% telephonic setting
- Counsel and educate patients on product use, dosing and administration, device use, insurance coverage, and reimbursement challenges in telephonic or virtual settings
- Evaluate and contribute to development of program resources
- Coordinate and secure financial assistance options for patients with financial need
- Follow program guidelines and escalate complex cases according to policy and procedures
- Receive and make calls regarding disease states, products, patient needs, insurance coverage, and financial support
- Maintain and navigate patient account records in a digital CRM
- Support healthcare provider offices with prescription questions, concerns, or challenges
- Report and document adverse events and product/safety complaints according to program SOPs
- Participate in program-specific customer meetings, training sessions, and orientation meetings
- Demonstrate clinical and program competency on written, evaluated tests
- Advocate for patients and healthcare providers regarding insurance coverage, medical billing, reimbursement, and access to complex pharmaceuticals
- Follow corporate policies, procedures, SOPs, and training deadlines
- Perform additional assigned tasks and projects
Requirements:
- AD or Bachelor’s Degree in Nursing (BSN, RN) with a valid nursing license in one or more states
- Four or more years of nursing experience; prior telephonic experience a plus
- Knowledge of medical insurance terminology and reimbursement/insurance, healthcare billing, physician office, health insurance processing or related reimbursement experience a plus
- Clear and effective oral and written communication; may be asked to submit a written test sample
- Proficiency with Microsoft products, including Excel and Adobe
- Experience and comfort with a digital CRM required
- Attention to detail and follow-through in communication with patients and providers
- Empathetic listening skills
- Ability to work in a fast-paced environment, multitask, and pivot with ease
- Strong customer service experience and skills
- Must be eligible to obtain licensure in all 50 states
- Ability to type at least 35 words per minute with 97% accuracy preferred
- Successful completion of a background check and, depending on the position, a drug screen
Benefits:
- Medical, dental, and vision plans, including HSA- and FSA-eligible options, with Valeris contributing toward premium costs
- Telehealth and Employee Assistance Program (EAP) services
- Company match on Health Savings Account contributions
- Free Basic Life and AD&D coverage equal to annual earnings, with a minimum of $50,000 and a maximum of $300,000
- Company-paid Short-Term Disability coverage, with the option to purchase Long-Term Disability
- 401(k) Retirement Savings Plan with 100% match on the first 5% contributed, with immediate vesting
- Paid Time Off (PTO) and Sick Leave
- Nine paid holidays plus two floating holidays
- Opportunities for advancement and personal and professional growth
- Challenging, stimulating work environment that encourages new ideas
- Inclusive workplace and mission-driven culture
- Minimal travel flexibility preferred
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