Payment Operations Manager
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Job Description
Payment Operations Manager overseeing reconciliation and settlement processes for Astra's payment system. Collaborating with engineering and compliance to ensure efficient operations and maintaining operational reliability.
Responsibilities:
- Own end-to-end reconciliation across all Astra rails: Visa Direct, Mastercard Move, RTP, FedNow, ACH, and stablecoin
- Build and maintain daily/intraday settlement processes that catch breaks early and resolve them fast
- Partner with Engineering to automate reconciliation pipelines -- reducing manual toil, not just documenting it
- Establish clear exception workflows: categorize, route, escalate, and close breaks within defined SLAs
- Own the source-of-truth ledger that Finance, Product, and Banking partners can rely on
- Design and operate the monitoring layer for transaction health: success rates, latency, return codes, and anomalies by rail
- Build alerting that surfaces edge cases -- stuck transactions, unexpected return codes, settlement gaps -- before clients feel them
- Partner closely with Engineering to instrument observability, write runbooks, and build self-healing automation where it makes sense
- Own post-mortems on operational failures: root cause, remediation, and preventing recurrence
- Track and report on operational KPIs weekly: settlement break rates, dispute win rates, mean time to resolve
- Own the full dispute lifecycle across card network and ACH rails: intake, evidence compilation, submission, and outcome tracking
- Build and maintain a dispute calendar that ensures no response deadline is missed across Visa, Mastercard, and NACHA
- Manage the evidence workflow in coordination with clients and the Customer Success team
- Track dispute rates by client, rail, and transaction type -- and surface patterns that indicate upstream product or onboarding issues
- Serve as the day-to-day operational contact for Astra's banking partners across settlement, funding, and exception handling
- Own the operational relationship with card networks (Visa Direct, Mastercard Move) and RTP/FedNow operators
- Coordinate with Compliance on NACHA rule adherence, return rate thresholds, and network reporting requirements
- Surface partner-level issues -- degraded rails, delayed settlements, network outages -- and manage communications internally
Requirements:
- 5+ years in payment operations, fintech operations, or financial partner operations at a payments infrastructure company, bank, or processor
- Deep fluency in multi-rail money movement: ACH, RTP/FedNow, card push (Visa Direct / Mastercard Move), and ideally stablecoin rails
- Hands-on reconciliation experience -- not just process ownership, but the ability to get into data, write queries, and build the tooling
- Proven dispute and chargeback management background, including working knowledge of Visa and Mastercard dispute rules and NACHA return code frameworks
- Technically fluent: comfortable working with engineers, reading API logs, and shaping monitoring requirements -- you don't need to code, but you speak the language
- Operator's mentality: you build processes, not decks. You close loops. You own outcomes
- Experience in an early-to-mid-stage company where you have had to build from scratch, not just maintain what exists
Benefits:
- Competitive compensation with equity in a growing fintech company.
- Remote-first culture with flexible working arrangements
- Small team, big impact — your work directly supports Astra’s ability to scale responsibly
- Professional growth opportunities in compliance and risk management
- Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards
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