Payments Project Manager
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Job Description
Payments Project Manager at EverCommerce executing complex cross-functional payments projects. Responsible for project tracking, team coordination, and process improvement initiatives.
Responsibilities:
- Maintain project tracking: own status reporting, milestone monitoring, risk and issue logs, and escalation paths; proactively surface blockers and solutions
- Coordinate cross-functional project teams across Payments, Customer Success, Implementation, Sales, Product, and Support establishing clear RACI, managing stakeholder expectations, and ensuring alignment at every phase of delivery
- Run structured project kick-offs in partnership with Head of Payments, working sessions, and retrospectives; document decisions, action items, and lessons learned to improve future project delivery
- Support payments process improvement projects—document current-state workflows, surface gaps and inefficiencies to leadership, and project-manage the implementation of approved process changes across teams
- Project-manage the build-out and launch of payments enablement deliverables—coordinate contributors, manage timelines, and ensure on-schedule delivery of playbooks and internal guidance materials developed by subject matter experts
- Identify and escalate system gaps, tooling issues, and data problems impacting payments project delivery; support leadership in scoping remediation efforts once direction is set
- Track and report project outcomes against defined KPIs and milestones; surface post-project findings to leadership to inform future delivery planning
Requirements:
- Bachelor's degree in Business, Operations, Finance, or a related field; equivalent practical experience considered
- 2-5 years of experience: fintech, or SaaS operations experience strongly preferred
- Demonstrated track record of owning and delivering complex, cross-functional projects end-to-end on scope, on time, and with measurable outcomes
- Foundational project management skills: workplan development, milestone tracking, and stakeholder communication; familiarity with RACI and risk tracking a plus; PMP not required
- Experience with payments systems, platforms, processors, and onboarding/activation workflows
- Hands-on expertise with Salesforce (or similar CRM) and ability to identify system gaps and work with admins on solutions
- Proficiency with project management tooling (e.g., Asana, notion etc); ability to build and maintain workplans, dashboards, and status trackers that keep teams aligned
- Excellent attention to detail and documentation skills
- Strong written and verbal communication; ability to translate payments concepts into clear guidance for non-technical audiences
- Analytical mindset with comfort working with data and metrics
- Proven ability to build relationships and drive cross-functional results
Benefits:
- Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid
- Continued investment in your professional development
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
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