Senior Implementation Project Manager
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Job Description
Senior Implementation Project Manager leading complex customer launches for OpenLoop’s telehealth support solutions. Coordinating integrated plans, governance, UAT, readiness, launch and stabilization across U.S. care delivery.
Responsibilities:
- Manage an assigned portfolio of concurrent customer implementations, maintaining visibility into stage, forecast, milestones, risks, dependencies and upcoming decisions
- Personally project-manage the largest or most complex strategic account implementation plans
- Convert approved scope and functional workplans into integrated project plans with milestones, owners, dependencies, decision dates, stage gates and acceptance evidence
- Establish and control critical paths
- Run implementation governance, including kickoffs, workstream reviews, status reviews, risk and decision reviews, readiness gates and executive steering committees
- Establish baselines and update forecasts when scope, assumptions, dependencies or capacity change
- Own change control and assess schedule, resource and launch impacts
- Identify risks and drive mitigation or recovery plans
- Track customer, vendor and internal dependencies through resolution
- Escalate with evidence, options, recommendations and decision deadlines
- Lead implementation-specific client communication while partnering with the CSM on broader relationship and commercial context
- Coordinate UAT planning, defect triage, retesting and sign-off tracking
- Maintain launch readiness and required technical, operational, clinical and customer evidence and approvals
- Facilitate evidence-based go/no-go discussions
- Coordinate launch, stabilization, closure and transition to Customer Success and Support
- Surface shared-resource conflicts and demand to the Director with sequencing options and recommendations
- Maintain the project-management system as the source of truth
- Identify recurring portfolio problems and recommend improvements to PMO playbooks, stage gates and templates
Requirements:
- 5+ years in project or program management within B2B software, healthcare technology, platforms or technology-enabled services
- Direct project-management ownership of external customer implementations from post-sale handoff through launch
- Experience managing multiple concurrent implementations or a genuinely complex, multi-workstream strategic account
- Strong experience with integrated planning, critical-path management, RAID management, change control and delivery forecasting
- Experience leading client project governance and executive steering committees
- Experience coordinating UAT, defect triage, launch readiness, cutover and stabilization
- Project-management-level fluency across APIs, integrations, data flows, identity, environments, security reviews and testing dependencies
- Experience partnering with dedicated implementation engineers, technical consultants or solution architects without assuming their responsibilities
- Strong written and verbal executive communication
- High data discipline in project-management and portfolio-reporting systems
- Preferred: Healthcare, digital health, virtual care or another regulated-industry background
- Preferred: Experience with EMR or clinical-workflow implementations
- Preferred: Experience coordinating pharmacy, lab, clinician-network, credentialing, licensing or multi-state operational dependencies
- Preferred: Experience in a professional-services or client-delivery environment with clear separation between project managers and technical implementers
- Preferred: Experience working within tiered delivery models
- Preferred: PMP, PgMP or equivalent training
Benefits:
- Medical, Dental, and Vision plans
- Flexible Spending/Health Savings Accounts
- Flexible PTO
- 401(k) + Company Match
- Life Insurance
- Pet insurance
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