Pharmacy Advisor – Representative
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Job Description
Pharmacy Advisor supporting CVS Caremark members with medication refills, cost savings, and clinical service calls. Handling inbound, outbound, and fax requests from home.
Responsibilities:
- Provide support to members and/or prescribers, and assist pharmacists regarding supported disease states
- Make outbound calls to patients and handle return inbound calls
- Assist patients with refilling medications
- Transfer members with clinical questions to a consulting pharmacist as necessary
- Educate members on the value and purpose of the program and client-related messages
- Identify medication ordering assistance and medication cost-saving opportunities
- Support requests received via fax
- Potentially cross-train to support other clinical services based on business needs
- Assist patients in clinical settings with treatment plans, questions, and concerns
- Coordinate and follow up on patient appointments
- Maintain accurate patient documentation and records in compliance with regulatory, safety, quality, and confidentiality standards
- Enter information into electronic health records and update patient files
- Address patient inquiries, resolve complaints, and provide excellent customer service
- Communicate with healthcare providers to share information, coordinate care, and assist with referrals
- Escalate unresolved issues to management or specialized departments
- Assist new employees
Requirements:
- 1 year in a customer service or call center environment
- Effective and empathetic communication style
- Proficiency in Microsoft Outlook, Word and Excel
- Basic alphanumeric data entry skills with attention to accuracy and quality
- Intermediate math skills with attention to detail and quality
- Experience in a health care setting or insurance industry is a plus
- Knowledge of basic insurance and third-party terms and medical terminology is a plus
- Ability to work with people in a team environment while meeting individual performance goals
- Ability to read and interpret policies, procedures and instructions
- Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities
- High School diploma or equivalent GED
Benefits:
- CVS Health bonus, commission or short-term incentive program in addition to base pay
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
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