Platform Manager
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Job Description
Platform Manager leading the administration and strategic evolution of the Zoho ecosystem for DSI Systems Inc. Ensuring system reliability, efficiency, and supporting business growth across various teams.
Responsibilities:
- Serve as primary owner and administrator of Zoho CRM and related Zoho applications
- Manage user roles, permissions, profiles, and overall system security governance
- Configure and optimize modules, workflows, automations, blueprints, validation rules, and custom functions
- Translate business needs into scalable CRM configurations and process improvements
- Maintain and enhance integrations between Zoho and enterprise platforms (telephony, CPQ, BI, support systems, etc.)
- Ensure data accuracy and integrity through audits, governance practices, and cleanup initiatives
- Build and maintain dashboards, reporting, and performance analytics for leadership visibility
- Lead system updates, feature rollouts, testing, and enhancement initiatives
- Provide Tier 2/3 support for escalations and coordinate with Zoho Support or vendor partners
- Drive adoption through user training, documentation, and best-practice development
- Develop and maintain a platform roadmap aligned with organizational growth and scalability goals
Requirements:
- 3+ years of hands-on experience administering Zoho CRM or the Zoho One suite in an enterprise environment
- Strong understanding of CRM lifecycle management, sales automation, and revenue workflows
- Experience building complex workflows, automation logic, and custom functions
- Proven ability to translate business requirements into scalable technical configurations
- Experience managing CRM integrations, APIs, and system data exchanges
- Strong analytical skills with experience building dashboards and operational reporting
- Ability to partner effectively with cross-functional stakeholders
- Excellent written and verbal communication skills
- **Preferred Qualifications**
- Zoho CRM Administrator Certification
- Experience with Zoho Desk, Zoho Analytics, Zoho Creator, or related Zoho applications
- Background in Sales Operations, Revenue Operations, or IT Systems Administration
- Experience supporting distributed teams in a fast-paced, growth-oriented environment
Benefits:
- Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period
- 401k Plan with employer matching
- Paid vacation, personal/sick days, and bereavement time
- Employee Profit Sharing Program
- 50% AT&T wireless discount
- Paid training
- Advancement opportunities, we prefer to promote from within!
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