Player Development Executive
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Job Description
Player Development Executive growing VIP player relationships and revenue for DraftKings’ regulated gaming platform. Delivering personalized service, data-driven sales strategies, and responsible gaming support.
Responsibilities:
- Develop and strengthen relationships with premier players through personalized service
- Drive VIP sales metrics contributing to customer engagement, market share, and net revenue growth
- Use customer and performance data to identify trends, uncover opportunities, and maximize player performance
- Identify customer needs and recommend solutions that enhance the VIP experience
- Follow VIP policies and guidelines, including responsible gaming requirements
- Manage customer escalations with internal teams to drive timely and effective resolutions
Requirements:
- A Bachelor’s Degree in a related field or at least 5 years of experience in the gaming, hospitality, sales, or marketing industry
- Passion for delivering outstanding player experiences, solving problems, and contributing to a positive team environment
- Demonstrated success identifying and implementing strategies that improve operational efficiency
- Knowledge of strategies that increase revenue while effectively managing expenses
- Strong relationship-building skills and a customer-focused approach to identifying needs and delivering solutions
- Ability to obtain and maintain required state gaming licenses
- May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment
Benefits:
- Bonus
- Equity
- Benefits as applicable
- Guidance through the state gaming license process if relevant to the role
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