Executive Admissions Representative
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Job Description
Executive Admissions Representative guiding prospective students through enrollment at Ancora Education, a technical and skills-based training provider. Managing compliant outreach, admissions support, and student-service coordination.
Responsibilities:
- Interface with prospective students to support their decision to attend school
- Communicate the school’s philosophy and features and advocate for prospective students
- Meet established quantitative minimum activity standards accurately, professionally, compliantly, and ethically
- Evaluate monthly activity against minimum activity standards
- Develop and manage action plans to meet qualitative performance standards
- Assist prospective students through the admissions process in accordance with federal and state regulations, school policies, accrediting standards, and requirements
- Conduct telephone and in-person interviews, chat, text messaging, and email correspondence to identify prospects and determine educational needs, concerns, and interests
- Develop rapport and maintain frequent contact throughout the enrollment cycle
- Partner with Financial Aid and Academics to deliver high-quality student service
- Provide quality service to Veterans and Agencies and facilitate outside events with organizations and students
- Assist the Admissions department with support and training needs as applicable
- Perform other responsibilities as needed
Requirements:
- High School diploma or equivalent
- 2 years’ experience in sales and/or customer service
- Computer skills required
- Excellent verbal communication, particularly telephonic, and good written communication skills
- Ability to use applicable school systems, databases and tools
- Willingness to work nights, weekends, and/or holidays
- Ability to work in a fast-paced environment and meet deadlines for multiple concurrent tasks
- Ability to remain flexible and adapt to changes in work environment or schedule
- Ability to work individually and as part of a team in a highly structured and regulated environment
- Ability to work remotely in any/all states in which Ancora is licensed/approved to do business
- Four-year degree from an institution accredited by an agency recognized by the U.S. Department of Education or international equivalent, preferred
- 5+ years of experience in post-secondary education, preferred alternative to the four-year degree
- Experience with Google Docs, Sheets, Slides, and Gmail, preferred
- Mature, positive, and collaborative interpersonal skills
- Persistence combined with a positive, self-motivating approach to work
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