Portfolio Management Renewals Director
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Job Description
Director of Portfolio Management responsible for franchisee contract renewals and relationship management. Leading strategic initiatives to enhance franchisee retention and satisfaction.
Responsibilities:
- Responsible for maximizing the retention and satisfaction of franchisees and partners through effective contract renewal strategies.
- Lead efforts to renew contracts across an assigned geographical area, proactively address retention risks, and foster long-term partnerships that support the company’s growth and brand integrity.
- Build and nurture strong relationships with franchisees, third-party management companies, developers, lenders, brokers, and industry groups.
- Serve as the primary contact for franchisees regarding contract renewals, proactively addressing concerns, and facilitating solutions.
- Collaborate with internal teams (Area Directors, Franchise Performance, Brand Leaders, Operations) to support franchisee success and brand compliance.
- Identify opportunities for contract upgrades, extensions, and portfolio expansion.
- Present and communicate the company’s value proposition to franchisees and partners during renewal discussions.
- Negotiate renewal terms and close deals that drive mutual value and support long-term partnerships.
- Manage the contract approval process, coordinating with Finance, Legal, and other internal stakeholders.
- Support franchisees in accessing financial programs and resources to facilitate successful renewals.
- Leverage CRM and technology solutions to track, analyze, and report on renewal activities.
- Monitor industry trends, competitive landscape, and market developments to inform renewal strategies.
- Represent the company at franchise-related events, trade shows, and owner association meetings.
Requirements:
- Bachelor’s degree or equivalent combination of education and work experience preferred.
- Experience in the hotel industry, hospitality, franchising, or related field preferred.
- Minimum of 3 years of prior sales and/or related experience, including consultative, value-based, and relationship sales.
- Demonstrated success in negotiating and closing deals, meeting or exceeding goals/quotas, and driving business results.
- Strong negotiation and influencing skills, with a proven track record of closing complex agreements.
- Excellent communication, presentation, and interpersonal skills.
- Strong analytical skills and financial acumen.
- Knowledge of hotel industry trends and competitive brands.
- Proficiency in MS Office applications; CRM experience is desirable.
- Ability to travel up to 25% of the time.
Benefits:
- Competitive compensation and benefits, including medical, dental, and vision coverage
- Leave and paid time-off for holidays, vacation, personal, family, volunteer, sick, jury duty, bereavement, military, and religious observance
- Financial benefits for retirement and health savings
- Employee recognition programs
- Discounts at Choice hotels worldwide
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