Principal Customer Success Manager
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Job Description
Principal Customer Success Manager at Honeywell guiding customer success for ESD/SMB customers. Driving adoption of CLSS offerings and building strategic partnerships in a remote role.
Responsibilities:
- Develop and execute medium- to long-term customer success relationships
- Drive adoption of CLSS offerings with ESD/SMB customers.
- Build and nurture strategic partnerships with key companies.
- Work with offering leaders in developing impactful products as well as resolving defects
- Identify and implement strategies for increasing share of demand (GTM, pricing, tech support, customer service).
- Challenge commercial and offering teams on portfolio direction and business models.
- Influence go-to-market decisions and discover new funding models for growth.
- Contribute to strategic planning (STRAP, AOP) with portfolio and commercial leaders.
Requirements:
- Bachelor's degree or successful career progression in operations over minimum of 10 years
- Deep understanding of ESD operations (installation, compliance, scheduling) and facility owner responsibilities.
- Experience building customer success strategies and driving software adoption.
- Familiarity with recurring revenue business models and channel GTM for new technologies.
- Strong business and sales acumen, including budgeting and technology integration.
- Experience in mapping products for ESD/Facility operations and developing M&A strategies.
- Demonstrated ability to drive cultural change in sales and customer success teams.
- Minimum 10 years’ experience in large, matrixed organizations with a proven track record of innovation and results.
- Critical thinker with disciplined problem-solving skills.
- Willing to advocate passionately for strategic initiatives.
- Effective risk manager, confident in decision-making amid uncertainty.
- Capable of becoming a recognized thought leader in the industry.
- Excellent communication, persuasion, and influencing skills.
- Recognized as a self-starter, motivator, and charismatic leader.
- High integrity, ethics, and commitment to diversity and inclusion.
- Relevant domain experience in Honeywell’s Fire markets (Buildings, Healthcare, Critical Environment, Hospitality) is a plus.
- Knowledge of software marketplace development is a plus.
Benefits:
- employer subsidized Medical, Dental, Vision, and Life Insurance
- Short-Term and Long-Term Disability
- 401(k) match
- Flexible Spending Accounts
- Health Savings Accounts
- EAP
- Educational Assistance
- Parental Leave
- Paid Time Off (for vacation, personal business, sick time, and parental leave)
- 12 Paid Holidays
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