Principal Platform Engineer – DevOps/Developer Experience
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Job Description
Principal Platform Engineer accelerating platform delivery at Teladoc Health. Collaborates across teams to establish engineering standards and improve operational excellence.
Responsibilities:
- Lead the highest-priority initiatives: clarify approach, resolve ambiguity, and deliver high-quality results with pragmatic trade-offs.
- Reduce cross-team friction by defining clear interfaces, breaking work into deliverable increments, and enabling parallel work through strong architectural boundaries.
- Establish and model engineering best practices: design docs/RFCs, architecture reviews, code review discipline, and effective automated testing.
- Promote API-first, “platform as a product” practices: consistent platform interfaces that reduce bespoke integrations and siloed solutions.
- Create reusable platform capabilities (templates, modules, golden paths) that reduce reinvention and speed up delivery for teams.
- Identify and implement automation (including agentic/AI-enabled workflows) that improves operational and delivery efficiency.
- Lead cross-cutting improvements that enhance stability and reduce toil: observability standards, alert hygiene, incident learning loops, and resilience patterns.
- Partner with operations and platform stakeholders to measurably improve reliability and reduce operational drag on delivery teams.
- Coach senior and staff engineers by pairing on real work, running reviews, and teaching pragmatic system-level thinking.
- Participate in the on-call rotation and contribute to service restoration, root-cause learning, and prevention.
Requirements:
- Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
- 12+ years building, automating, and operating cloud-native platforms, infrastructure, and software delivery systems at scale.
- Experience applying full SDLC practices (design, build, test, deploy, operate) to platform and infrastructure work, treating platform capabilities as production-grade software.
- Experience leading large-scale, cross-functional technical initiatives with measurable business and engineering outcomes.
- 8+ years designing and operating microservices-based systems, including API design and versioning, authentication and authorization frameworks (e.g., OAuth, OIDC, IAM), and Infrastructure-as-Code (e.g., Terraform, Pulumi, or cloud-native tooling).
- 5+ years of hands-on experience in at least three of the following: Kubernetes and container orchestration; public cloud infrastructure (any major provider); CI/CD and deployment automation; Infrastructure-as-Code and configuration management; production operations and reliability tooling.
- Ownership of production systems supporting business-critical workloads, including incident response, post-incident reviews, and reliability improvements at scale.
- Experience implementing automated testing for platform capabilities: integration testing, contract testing, infrastructure validation, and deployment quality controls.
- Strong written and verbal communication, translating complex technical concepts for engineering, product, and executive audiences.
Benefits:
- Flexible Vacation Policy
- 80 hours of Paid Sick, Safe, and Caregiver Leave annually
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