Principal Product Manager, Commerce
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Job Description
Principal Product Manager owning Recurly Commerce's strategy, roadmap, and commercial growth. Building a differentiated B2B commerce product through Shopify expertise and cross-functional execution.
Responsibilities:
- Own the vision, product strategy, and roadmap for Recurly Commerce
- Take direct accountability for the commercial success of the product line
- Build and scale a B2B product from early bets to traction
- Develop a differentiated roadmap using Shopify ecosystem knowledge
- Align Engineering, Sales, Marketing, and Customer Success stakeholders
- Partner with Sales and Marketing on positioning, pricing, and enablement
- Engage directly with customers and prospects to validate ideas and build pipeline confidence
- Manage the end-to-end product lifecycle from discovery through launch
- Define and own KPIs including subscriber growth, retention, merchant health, and ACV
- Write specifications, handle customer escalations, draft sales talk tracks, and troubleshoot webhook issues with Engineering
Requirements:
- Built and scaled a B2B product from the ground up in a startup environment
- Deep, hands-on familiarity with the Shopify ecosystem, including API architecture, Shopify Plus, and partner/app requirements
- Ideally, experience in subscription, billing, or commerce-adjacent products
- Entrepreneurial, GM mindset with comfort operating in ambiguity and accountability for outcomes
- Track record of driving alignment and results across Product, Engineering, Sales, Marketing, and Customer teams
- Strong product management fundamentals in vision-setting, strategy, and roadmapping
- Technical fluency in APIs, infrastructure, and data; ability to reason about technical trade-offs
- Ability to adapt communication for customers, sales representatives, engineers, and executives
- 7+ years of B2B SaaS product management experience, including direct 0-to-1 ownership
Benefits:
- Medical, dental and vision benefits
- Life insurance
- Short- and long-term disability
- Hospital indemnity
- Critical illness coverage
- Employee accident protection
- Health savings account (HSA) with company contribution
- Flexible spending account (FSA) options
- Employee assistance program
- Legal Insurance
- Pet Insurance
- 401(k) Retirement Plan and company match
- Flex Time Off
- Company Events
- Training/Development
- Tuition reimbursement
- Commuter benefits
- Volunteer opportunities
- Reasonable accommodations for candidates with disabilities in the recruiting process
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