Forward Deployed Product Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Forward Deployed Product Manager scaling Lorikeet’s AI customer-support Concierge for growth accounts. Leading deployments, customer outcomes, product improvements, and expansion at Lorikeet, an AI support company.
Responsibilities:
- Lead customer deployments, aligning customer teams and Lorikeet engineers on priorities and success criteria
- Own a portfolio of growth accounts after launch, including Concierge performance, product usage, retention, and account growth
- Set deployment direction with the Forward Deployed Engineer
- Investigate product improvements and build and deploy fixes to production
- Teach customer teams to build, test, and improve Concierge independently
- Identify new use cases and build expansion cases within each account
- Bring evidence-backed customer problems to Product and follow them through shipment
- Build, test, and deploy changes in the product
- Use Coach and Claude Code to investigate problems, test changes, and ship improvements
- Identify recurring problems across customers and ensure they are solved systematically
- Operate each account as a business and grow usage against the contract
Requirements:
- 2+ years of owning customer outcomes in account management, customer success, consulting, implementation, product, or operations
- Experience earning the trust of senior customer leaders and growing accounts over time
- Experience at a startup or scale-up
- Experience building things with AI
- Ability to investigate API documentation, conversation logs, and usage data
- Experience helping customers or colleagues gain value from complex products
- Bonus: experience in fintech, healthcare, or another regulated industry
- Bonus: experience shaping a product roadmap with customer evidence
- Bonus: experience deploying an AI product and tying it to a measurable business outcome
- Traditional credentials are not required; eagerness to learn and user obsession are valued
Benefits:
- Flexible working hours
- Promotions when ready, with leadership recognition every six weeks
- Unrestricted AI access and no usage limits, including Claude Code
- Twice-yearly company trips to Hawaii
- Paid approximately two-day work trial
- Diverse and inclusive workplace
- Professional development through AI-native work and skills
- Remote work arrangement
Similar Jobs
Executive Director, Digital Product Management – Research
Executive Director leading Amgen’s research digital technology, data, and AI strategy. Advancing laboratory systems, scientific workflows, and data products for biotech medicine discovery.
Senior Forward Deployed Product Manager
Senior Forward Deployed Product Manager deploying Lorikeet’s AI customer-support platform for strategic US accounts. Owning implementations, product improvements, retention, and expansion.
German-Speaking Product Owner
Product Owner driving nearshorefriends’ global e-commerce shop platforms. Owning roadmaps, backlogs, integrations, customer journeys, and digital sales performance.
Product Manager
Product Manager shaping compliance-product strategy and launches for Motive’s fleet-management platform. Translating regulatory and customer needs into safer, lower-risk software.
Middle Product Owner – E-commerce Team
Product Owner shaping end-to-end eCommerce features for Sweed’s cannabis retail SaaS platform. Translating retailer needs into requirements, roadmap priorities, and customer-focused product improvements.
Senior Product Manager
Senior Technical Product Manager driving Akamai's API security and traffic integration products. Defining enterprise solutions, roadmaps, and customer-focused deployments.
Manager, Product Ownership
Product Ownership Manager leading up to eight Product Owners and modernizing healthcare platforms at Humana. Driving Agile backlog strategy, team development, and stakeholder alignment.
Product Manager – LED Lighting
Product Manager owning custom LED lighting catalog, pricing, configuration, and roadmap. Launching hardware products for architectural, signage, entertainment, and pixel lighting markets.
Senior Product Management Advisor
Senior Product Management Advisor building AI-powered tools for customer service agents at Cigna, a healthcare services company. Leading strategy, launches, automation, and data-driven product improvements.
VP – Product Management
VP leading Neumo’s SaaS product strategy, organizational growth, and AI-enabled platform transformation. Advising executives and modernizing software used by governments and public-sector communities.
Product Owner
Product Owner leading fraud, waste, and abuse initiatives for Manulife, an international financial services provider. Owning product strategy, backlog, roadmap, and delivery.
Principal AI Product Owner
Principal AI Product Owner leading Quinn’s AI product strategy and delivery. Shaping trusted SEC disclosure software for law firms, investment banks, and public companies.
Senior Director, Product Management – Unified Communications
Senior Director leading Vonage’s Unified Communications product roadmap. Driving UCaaS execution, cross-functional delivery, and go-to-market outcomes for a global cloud communications leader.
Senior Product Manager, Switchboard
Senior Product Manager owning Switchboard, GitLab’s Dedicated infrastructure control plane. Improving customer configuration, operational tooling, migrations, and instance management.
Group Product Manager
Group Product Management Manager leading zero-to-one product initiatives at Affirm, a company creating transparent pay-over-time financial products. Owning strategy, prototypes, launches, and executive alignment.
Group Product Manager
Group Product Management Manager building zero-to-one products and platforms at Affirm, a company enabling transparent pay-over-time financial products. Partnering with the CEO and cross-functional teams to launch scalable businesses.
Senior Software Product Manager – FAB Web
Senior Software Product Manager shaping DEWALT FAB Web products for Stanley Black & Decker’s construction technology business. Translating customer needs into prioritized backlogs, releases, and software improvements.
Senior Product Manager
Product Manager driving telemetry-led lifecycle engagement for Splunk’s strategic enterprise customers. Connecting product, engineering, and go-to-market teams to improve adoption, growth, and retention.
Senior Product Manager – Enterprise Data Products
Senior Product Manager owning strategy and adoption for enterprise data products at The Standard. Connecting data engineering, governance, analytics, AI, and business teams.
Product Manager
ART-level Business Analyst/Product Manager translating CACI mission objectives into Agile capabilities and features. Managing ART backlogs, dependencies, PI planning, and end-to-end traceability.