Product Manager, Ignite Member Operations
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Product Manager owning Ignite membership operations workflows for ABC Fitness, a global fitness-business software provider. Improving billing, access, member lifecycle, and club operations.
Responsibilities:
- Own the product direction and roadmap for core Ignite Membership Operations workflows
- Observe real club workflows and speak with owners, operators, membership teams, and front-desk staff to understand friction, workarounds, and desired outcomes
- Lead discovery and delivery for membership lifecycle workflows including agreements, rewrites, freezes, cancellations, transfers, merges, recurring dues, plans, pricing, and member records
- Improve check-in and access workflows, including schedules, day and guest access, staff roles, permissions, and club configuration
- Translate customer and business needs into product requirements, decisions, priorities, and acceptance criteria with engineering, design, and quality assurance
- Partner with Commerce, Insights, Engagement, and GymSales to maintain consistent membership state across payments, reporting, communications, and the broader member journey
- Plan and communicate changes to live clubs, including rollout, enablement, support readiness, monitoring, and rollback considerations
- Measure improvements in agreement accuracy, access reliability, task completion, adoption, and reduced manual workarounds
- Represent the voice of the club and explain tradeoffs across independent clubs, franchises, and multi-location operators
Requirements:
- Experience owning product work from problem framing and discovery through delivery, launch, and iteration
- Experience delivering operational software, workflow-heavy SaaS, or products used by frontline or distributed teams
- Practical understanding of membership, recurring billing, access control, permissions, or a comparable operational domain
- Ability to work credibly with engineers and designers on APIs, systems of record, data consistency, permissions, and workflow behavior without writing production code
- Strong customer discovery, prioritization, written communication, and stakeholder management skills
- Ability to use qualitative feedback and product data to investigate scenarios, make decisions, and define measurable outcomes
- Collaborative, curious, and accountable working style suited to an individual contributor role in a cross-functional product organization
- Experience with fitness, club management, hospitality, retail, healthcare, financial services, or another multi-location operating environment is a plus
- Experience with member or customer lifecycle workflows, recurring payments, point of sale, access control, or role-based permissions is a plus
- Experience shipping changes into environments where teams are busy, training time is limited, and reliability matters immediately is a plus
- Experience using automation or AI-enabled tools to improve discovery, analysis, product operations, or customer workflows, with appropriate judgment about privacy and quality is a plus
- A bachelor's degree in business, technology, or a related field is a plus; equivalent practical experience is welcome
- Willingness to travel occasionally to visit clubs, customers, or team locations as needed
Benefits:
- Purpose led company with a Values focused culture – Best Life, One Team, Growth Mindset
- Open PTO policy
- Days of Disconnect – once a quarter, a collective day off
- Parental & Pawternity Leave
- Quarterly Best Life fitness reimbursement
- Medical/Dental/Vision coverage
- Employee Assistance Program (EAP)
- Premium Calm App subscription for you and up to 4 dependents over the age of 16
- Bonuses, commissions, equity, or other incentive programs may be offered where applicable
- Professional development opportunities
- Mentorship
- Continuous learning
Similar Jobs
Product Manager
Product Manager owning backlogs, requirements, and launch execution for Olly Olly’s software, automation, and managed services serving local businesses. Remote across Mexico, Brazil, or Colombia.
Principal Product Manager
Principal Product Manager owning risk and compliance for RealPage Payments, RealPage’s property-management payments engine. Leading payment-risk products from strategy through launch, adoption, and optimization.
Product Manager, DTC Customer Journey – Shopify
Product Manager optimizing Paula’s Choice Shopify customer journeys from discovery through repeat purchase. Driving conversion, AOV, and LTV through roadmap leadership and experimentation.
Global Product Manager, Veterinary Imaging
Global Product Manager leading Movora’s veterinary imaging and minimally invasive visualization portfolio. Owning global strategy, profitability, launches, and commercial readiness across animal-health markets.
Senior Product Manager
Senior Product Manager guiding user-centered digital services for government agencies. Defining product strategy, priorities, and delivery with cross-functional teams and public-sector partners.
Product Manager, Clinical Content
Product Manager leading strategy, launches, and lifecycle management for NextGen Healthcare's ambulatory software products. Guiding cross-functional teams and enhancing outpatient care solutions.
Senior Product Manager
Senior Product Manager leading healthcare product roadmaps, customer-focused feature development, and compliant releases. Partnering with design, engineering, and go-to-market teams at RXNT.
Senior Product Manager, Customer Operations
Senior Product Manager owning customer-operations systems for Nuitée’s API infrastructure powering global travel. Improving fulfillment, reducing incidents, and optimizing support economics.
Entrepreneur in Residence – Product Lead
Entrepreneur in Residence/Product Lead turning agentic AI into workplace products at JetBrains. Validating customers, experiments, and commercialization with a technical founder and engineering team.
Trade Product Manager
Trade Product Manager setting strategy and managing Trade Finance and Export Credit Agency products. Driving customer outcomes, regulatory delivery, product improvement, and stakeholder engagement.
Data Product Lead – Fintech Engineering
Leading data products powering InPost Pay’s BNPL, credit and payments decisions. Owning roadmaps, AI-first delivery, analytics datasets and Data Consultant capacity in Poland.
Product Manager – AI Healthcare Claims
Product Manager leading AI-powered healthcare claims products at CVS Health. Owning discovery, delivery, data-science partnerships, and operational outcomes.
Executive Director, Digital Product Management – Research
Executive Director leading Amgen’s research digital technology, data, and AI strategy. Advancing laboratory systems, scientific workflows, and data products for biotech medicine discovery.
Forward Deployed Product Manager
Forward Deployed Product Manager scaling Lorikeet’s AI customer-support Concierge for growth accounts. Leading deployments, customer outcomes, product improvements, and expansion at Lorikeet, an AI support company.
Senior Forward Deployed Product Manager
Senior Forward Deployed Product Manager deploying Lorikeet’s AI customer-support platform for strategic US accounts. Owning implementations, product improvements, retention, and expansion.
German-Speaking Product Owner
Product Owner driving nearshorefriends’ global e-commerce shop platforms. Owning roadmaps, backlogs, integrations, customer journeys, and digital sales performance.
Product Manager
Product Manager shaping compliance-product strategy and launches for Motive’s fleet-management platform. Translating regulatory and customer needs into safer, lower-risk software.
Middle Product Owner – E-commerce Team
Product Owner shaping end-to-end eCommerce features for Sweed’s cannabis retail SaaS platform. Translating retailer needs into requirements, roadmap priorities, and customer-focused product improvements.
Senior Product Manager
Senior Technical Product Manager driving Akamai's API security and traffic integration products. Defining enterprise solutions, roadmaps, and customer-focused deployments.
Manager, Product Ownership
Product Ownership Manager leading up to eight Product Owners and modernizing healthcare platforms at Humana. Driving Agile backlog strategy, team development, and stakeholder alignment.