Pro Product Specialist – Field Pro
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Pro Product Specialist driving product success and customer retention in the service industry. Analyzing performance data and collaborating with various internal teams for best outcomes.
Responsibilities:
- Manage a book of business in partnership with core ServiceTitan Customer Success Managers, focused on driving Pro Product success, retention, and return on investment.
- Analyze product adoption data and account trends related to Pro Products to identify actionable insights, customized solutions, and potential risks.
- Evolve and diversify your Pro Product knowledge enabling your ability to handle a variety of customer questions and assess product fit.
- Cultivate a strong partnership with the Pro Implementation and Pro Account Management team, providing feedback on onboarding, product utilization, and opportunities across tenants.
- Drive an amazing ongoing customer experience through optimization discussions, specialized support, and demonstrating extreme ownership over customer outcomes.
- Create a high-trust environment that fosters positive customer sentiment for referrals, social connection, and future adoption.
- Participate and engage in an active feedback loop with Product, ensuring customer experience and quality of life needs are translated effectively.
Requirements:
- 2+ years of relevant experience managing multiple accounts with a proven track record of success OR 1+ years experience in the home services industry as a GM, Ops Manager, or similar role.
- BA/BS degree preferred.
- Preferably experience in the Trades or field services ecosystem, either directly (home/commercial services, construction, HVAC, plumbing, electrical, etc.) or through supporting field-based sales and operations teams in a SaaS or technology environment.
- Self-starter who thrives in a fast-paced environment with the demonstrated capacity to lead, motivate, and maintain high attention to detail.
- Proven ability to multi-task and manage multiple projects at a time using data-driven decision-making to identify level of priority.
- Team player with strong communication and organizational skills, and an ability to work through temporary ambiguity with a positive attitude.
- Ability to translate product adoption and performance data into executive-level value conversations, connecting product usage to measurable outcomes like revenue growth, efficiency gains, or cost savings.
- Demonstrated experience managing complex customer initiatives, such as large-scale rollouts, multi-stakeholder implementations, or phased deployments, with the ability to apply strong project management fundamentals.
- Experience partnering cross-functionally with Sales, Implementation, Account Management, and Product teams to drive adoption, expansion, and customer outcomes.
Benefits:
- Flexible time off with ample learning and development opportunities to continue growing your career.
- Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents).
- FSA and HSA.
- 401k match, and telehealth options including memberships to One Medical.
- Parental leave and support.
- Up to $20k in fertility services (i.e. IUI and IVF).
- Surrogacy and adoption reimbursement.
- On demand maternity support through Maven Maternity.
- Free breast milk shipping through Maven Milk.
- Pet insurance.
- Legal advisory services.
- Financial planning tools.
Similar Jobs
Product Specialist, Supply Chain & Merchandising
Product Specialist managing end-to-end supply chain operations for THE/STUDIO, a global custom products company based in China. Ensuring timely delivery and quality through effective communication and management.
Pre Sales Product Specialist – Local Payroll
Pre Sales Product Specialist at Deel Local Payroll enabling complex sales execution and product confidence across regions. Collaborating with teams to support enterprise sales opportunities across global markets.
Product Specialist
Technical expert supporting clients and partners in utilizing OnePlan products. Collaborate with teams to enhance product knowledge and ensure customer success through effective troubleshooting and guidance.
Product Specialist – Tier 1
Customer Service representative engaging with clients across phone, email, and chat. Providing assistance and education to meet customer needs, resolving issues effectively and efficiently.
Product Specialist
Graphic Design Specialist creating compelling digital assets for global entrepreneurs. Join Doneverse to innovate and enhance visual outputs for various marketing needs.
Product Specialist
Product Specialist at Ad Astra focusing on product roadmap, integrations, and automation initiatives in technology sector. Driving collaboration across various teams including engineering and AI.
Product Specialist, UDS Data Management
Outside Sales Product Specialist focusing on selling data management and analytics solutions at Dell Technologies. Engaging enterprise customers to drive AI and analytic platform adoption.
TMS Product Specialist, Cash
Product Specialist managing cash and payment modules at Trovata. Collaborating with engineering, sales, and support teams to enhance treasury management systems.
Product Specialist, Atomic Spectroscopy
Product Specialist supporting Agilent’s Atomic Spectroscopy portfolio in Germany. Collaborating with sales and marketing teams to drive customer success and ensure effective solutions.
Regional Product Specialist, Northeast
Regional Product Specialist in Pro Paint Channel at 3M, driving product adoption and collaboration with sales teams. Leading product penetration in the Northeast market with a strong focus on architectural paint markets.
Product Specialist – Firefly Enterprise Sales
Product Specialist for Adobe Firefly Enterprise Solutions supporting account growth in enterprise sales. Collaborating with sales teams to elevate digital creativity in enterprise accounts through solution selling.
Product Specialist
Product Specialist responsible for product development and farmer engagement at Halter. Innovating agri-tech solutions for livestock management in Australia.
Senior Manager, Product Specialists – Zero Trust Branch
Senior Manager of Product Specialists at Zscaler focusing on the Zero Trust Branch. Leading technical sales strategies and nurturing high-performing teams in cybersecurity.
Principal Product Specialist – Zero Trust Branch
Principal Product Specialist for global Specialty Sales team at Zscaler. Focusing on cybersecurity solutions in a remote capacity with a customer-obsessed approach.
Clinical Product Specialist, CVUS
Clinical Product Specialist supporting sales and service for GE Healthcare ultrasound products. Conducting customer training, demonstrating products, and maintaining customer satisfaction.
Customer Product Consultant
Provide training and consultancy support for MWI Animal Health solutions through project management and customer collaboration. Engage in onboarding projects and assist customers in utilizing MWI technology products.
Product Specialist – Automation
Product Specialist focusing on technical support and training for customers and internal teams at Sandvik Mining. Responsible for product implementation and equipment operation strategies.
Product Specialist, Field
Pro Product Specialist at ServiceTitan managing a portfolio of service companies to drive customer success and optimize product use.
Product Specialist
Driving Planning sales for Retail, Hospitality, and Transportation sectors while leading complex sales cycles and aligning cross-functional teams at Workday
Senior Product Specialist
Senior Product Specialist at Delta Faucet providing Tier 2 Technical Support to business partners. Handling customer inquiries and mentoring new employees with a focus on plumbing products.