Product Specialist – Tier 1
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Job Description
Customer Service representative engaging with clients across phone, email, and chat. Providing assistance and education to meet customer needs, resolving issues effectively and efficiently.
Responsibilities:
- Answering incoming calls and engaging with our customers over the phone
- Responding to customer emails and chats in a timely manner
- Assisting participants by answering questions, solving problems, and educating
- Customize interactions to the individual customer’s personality and situation
- Meet monthly customer service statistical goals and quality standards
- Being the initial point of contact for problem-solving
- Utilizing up to 5 – 10 systems, often multi-tasking with multiple systems on each customer interaction
- Prescribing the fastest and easiest resolution to the problem
- Influence customers for a win-win solution
- Educate customers on other alternatives or features not already considered
- Lead with excellent written and verbal communication skill
- Demonstrates the WEX Core Values daily
Requirements:
- Availability to high speed internet
- Must have a private work space
- Ability to work between the hours of 7:45AM – 7:00PM EST, Monday – Friday
- Experience in a customer service related position, strongly preferred
- High volume call experience, strongly preferred
- Familiarity with Google Workspace, strongly preferred
- Familiarity with a Help Desk Ticketing System, strongly preferred
Benefits:
- health, dental and vision insurances
- retirement savings plan
- paid time off
- health savings account
- flexible spending accounts
- life insurance
- disability insurance
- tuition reimbursement
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