Process Manager
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Job Description
Prozessmanager managing clinical processes and stakeholder communication at Dedalus. Focusing on improving healthcare technology and operations for better patient care.
Responsibilities:
- Primary subject-matter contact for clinical processes across the entire patient and user journey
- Understand and explain end-to-end processes, including upstream and downstream workflows and their dependencies
- Present the standard in a customer-appropriate and consistent manner
- Act as intermediary between clinical process requirements and application specialists
- Document and communicate process decisions, deviations and risks, as well as the clinical project status
- Enable clinical stakeholders to make informed process decisions and ensure acceptance and sustainable integration of the defined processes into daily clinical practice
Requirements:
- Several years of experience in clinical practice or in process-oriented consulting for healthcare organizations, including core clinical processes and adjacent administrative areas (e.g., billing, medical controlling, quality assurance)
- Solid clinical education (degree or professional qualification in healthcare), ideally complemented by qualifications in business administration (BWL), process management, or project management
- Strong process and analytical skills with the ability to view processes in a structured end-to-end manner
- Experience in professional concept development, process specification, and SOP creation, and knowledge of change and transformation methods in the clinical environment
- Consulting-oriented personality with empathy and a consistent results focus, and a confident presence in challenging project and decision-making situations
- Analytical thinking and persuasive interprofessional communication skills
- High willingness to travel — approximately 60%
Benefits:
- Permanent employment contract with an attractive salary for a long-term perspective
- Responsible and exciting tasks in a forward-looking industry
- Full hardware and software setup for comfortable home office work
- A friendly team that supports you and works in an informal, collegial manner
- Current company mobile phone with dual-SIM (Android or iOS) also available for private use
- Option for a discounted Deutschlandticket (Germany public transport pass) for eco-friendly commuting
- Discounts on tickets for various leisure events
- Group accident insurance (also covers accidents during leisure time)
- Company pension scheme and time value accounts
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