Product Analyst
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Job Description
Agentic Product Analyst at Netomi responsible for designing large-scale AI solutions for enterprise customers. Collaborating with teams to deliver successful AI-driven workflows and integrations.
Responsibilities:
- Lead discovery sessions with enterprise customers to understand business processes, operations, workflows, KPIs, and constraints.
- Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform.
- Build detailed solution blueprints — workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design.
- Define end-to-end Agentic AI architectures, covering intents, actions, tools, integration points, and decision logic.
- Work with customer technical teams to map integration dependencies (APIs, events, SSO, CRMs, ticketing systems, internal tools).
- Own the creation of integration design documents and support Integration Engineers during implementation.
- Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance).
- Collaborate with Product & Engineering to translate customer requirements into features or enhancements.
- Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution.
- Validate solution behavior end-to-end with QA and guide test plans, scenario tests, and success criteria.
- Conduct user-experience reviews of agent outputs and behavior tuning.
- Act as a trusted advisor to customer stakeholders (CX, Ops, Digital Transformation, Engineering).
- Present architectural recommendations, best practices, and roadmap suggestions.
- Train customer teams on agentic workflows, governance, and performance improvement strategies.
- Ensure projects are delivered on time with high quality, low rework, and measurable impact.
- Drive continuous improvement through playbooks, reusable workflow templates, and integration patterns.
- Maintain deep expertise in agentic AI, LLMs, workflow orchestration, and enterprise systems.
Requirements:
- 3–5 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms.
- Experience designing complex workflows and integrations across enterprise systems.
- Ability to gather requirements, translate them into technical specifications, and drive execution.
- Customer-facing consulting experience with strong communication & facilitation skills.
- Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations.
- Experience working cross-functionally with CSM, engineering, product, and QA teams.
Benefits:
- Equal opportunity employer committed to diversity
- Must not regard race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
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