Product Director – Professional Services
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Job Description
Product Director owning ERP product vision and roadmap for professional services organizations at Unit4. Driving AI-enabled workflows, platform alignment, customer outcomes, and commercial growth.
Responsibilities:
- Own the Professional Services product vision, strategy, and multi-horizon roadmap; align it with Unit4's platform strategy and commercial growth targets.
- Own feature outcomes, not just delivery — define clear adoption, usage, and customer impact goals for every capability you champion, and track performance against them after launch.
- Serve as the internal authority on the Professional Services vertical, providing product, marketing, analyst relations, and pre-sales teams with the industry grounding they need to position, demonstrate, and sell effectively.
- Lead a prioritized product backlog with dedicated engineering capacity - defining outcomes, success metrics, release plans, and quality criteria.
- Translate deep PSO market knowledge into specific, investment-backed product requirements: opportunity sizing, problem statements, and build-vs-partner decisions.
- Define industry-specific solution blueprints, reference configurations, and pre-built templates that accelerate customer time-to-value.
- Act as the vertical voice in planning conversations with horizontal product teams, ensuring PSO requirements are reflected in platform investment.
- Partner with the Industry Growth Director on launch readiness, pricing, packaging, and field enablement for new capabilities.
- Engage directly with strategic customers and the PS Industry Board to validate roadmap direction, co-innovate, and generate outcome evidence.
- Monitor the competitive landscape - know what NetSuite, Workday, Deltek, Kantata, and others are shipping and what it means for Unit4's positioning.
- Work with partners to extend the value proposition for PSO customers.
Requirements:
- Proven product management experience building enterprise software - ERP, PSA, or enterprise SaaS - for professional services organizations.
- You have shipped products used by PSOs, not just advised on them.
- Deep operational knowledge of how PSOs run: pipeline-to-resource-to-revenue, utilization and leverage economics, engagement profitability, billing models, and partner/shareholder economics.
- Strong command of the core PSO processes your product will need to support: project accounting and billing (including the evolving invoicing landscape as AI reshapes service delivery), project planning and execution, time and expense management, and resource planning across the full jobs-to-be-done of a mid-market professional services firm.
- A clear point of view on where AI is taking the professional services business model - from the automation of billable work to the rise of outcome- and subscription-based pricing - and what that means for the ERP these firms will need.
- Commercial orientation: you understand how product decisions drive ARR, win rate, and customer retention.
- Strong communication and stakeholder engagement skills at C-suite and practitioner level.
Benefits:
- culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
- balance - with our Flexible Leave Paid Time Off policy, remote working opportunities, Global Wellbeing Days, and other great benefits
- growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so, ultimately, you can achieve your best work
- talented colleagues , role models and mentors - work, learn and be inspired by some of the best talent in the software industry
- a commitment to sustainability - with initiatives such as our Environmental, Social, and Governance strategy and Act4Good programme
- a safe and inclusive working environment – supported by our Employee Resource Groups, which are open to all.
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