Product Operations Associate – Internship
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Job Description
Product Operations Associate at EnergyCAP supporting product team with AI tools and automations. Focused on enhancing workflows, analytics, and training with modern AI solutions.
Responsibilities:
- Build and maintain internal AI agents and automations that handle recurring product team workflows — backlog grooming, release note drafting, customer feedback synthesis, ticket triage, competitive research, and whatever else we can offload to a well-prompted model
- Own backlog and roadmap hygiene across Jira and Confluence, using a mix of human judgment and AI-assisted tooling to keep tickets clean, prioritized, and traceable
- Run product analytics and reporting — pulling usage data, surfacing trends, and packaging insights for PMs and leadership in formats people will actually read
- Coordinate releases and communications, including release notes, internal enablement materials, and customer-facing summaries, with AI doing the first draft and you doing the editorial polish
- Train the organization on AI tooling — develop internal playbooks, run "lunch and learn" sessions, and help non-technical teammates get comfortable using Claude, Claude Code, and our internal agents in their daily work
- Maintain product documentation in Confluence, keeping our DUX2 space and related areas current, organized, and discoverable
- Support customer feedback loops by aggregating signal from Intercom, Fireflies, and other sources into structured insights the product team can act on
- Identify opportunities for new automations and prototype them quickly. If you find yourself doing the same thing twice, your next move is to build the agent that does it the third time
- Participate in product team rituals — sprint planning, retros, prioritization exercises — and help make them more efficient with the right tooling
Requirements:
- Genuine, demonstrable fluency with modern AI tools.
- Hands-on experience with Claude, Claude Code, Cursor, or similar AI coding environments, ideally with personal projects, side projects, or "vibe-coded" experiments you can talk through.
- Comfort with light scripting and configuration — Python, JavaScript, YAML, Markdown, MCP servers, API calls.
- Strong written communication and a sense for what makes documentation useful versus useless.
- Curiosity and self-direction — you find the next thing to automate before someone tells you to.
- Familiarity with Jira, Confluence, and modern SaaS product workflows, or the ability to learn them quickly.
- Analytical mindset with the ability to pull, interpret, and present data without needing extensive hand-holding.
- Collaborative working style — you'll be embedded across product, design, engineering, and customer-facing teams.
- High attention to detail balanced with a bias toward shipping.
- Adaptability in a fast-moving environment where the tools and workflows change frequently.
- Associate or Bachelor's degree preferred, or equivalent relevant experience. Bootcamp grads, career-switchers, and self-taught builders with strong portfolios are encouraged to apply.
Benefits:
- 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
- Company-paid Life & LTD Insurance for peace of mind
- Adoption Grants and paid leave to support your growing family
- Wellness program offerings designed to strengthen your physical and mental health and overall well-being
- 401(k) with a 3% company match—helping you plan confidently for the future
- Monthly Connectivity Stipend so you can work seamlessly from anywhere
- Emergenetics Development Program to help you understand and leverage your strengths
- Tuition Assistance to fuel your continued learning and career growth
- Flexible Time Off so you can recharge and enjoy life outside of work
- A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
- Charitable contributions & matched giving to amplify your impact
- Paid community service hours—because giving back matters
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