Business Operations Product Manager
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Job Description
Business Operations Product Manager scaling Salesforce infrastructure for Atari’s gaming, e-commerce, licensing, and hardware operations. Improving commercial workflows, data integrity, reporting, and AI-enabled processes.
Responsibilities:
- Serve as the primary Salesforce administrator, owning configuration, data integrity, user support, platform optimization, and alignment of Salesforce data models, workflows, automation, and reporting with business processes
- Design, document, and continuously improve commercial processes and workflows across media, entertainment, and IP businesses
- Own operational workflows for business opportunities, agreements, contracts, and related Salesforce records, partnering with Legal to improve contract review, approvals, execution, and post-execution tracking
- Manage and optimize integrations between Salesforce and related tools, including internally developed tools and repositories and third-party applications such as DocuSign
- Partner with senior leadership to identify operational bottlenecks, prioritize improvements, and implement scalable systems-based solutions
- Translate business requirements into prioritized specifications, implementation plans, testing criteria, and rollout documentation; facilitate collaboration between business stakeholders and technical teams
- Validate system functionality and business requirements during implementation and support adoption of new capabilities
- Define reporting and dashboard requirements for opportunities, agreements, contracts, approvals, execution status, and commercial performance
- Develop user documentation, training materials, governance standards, and best practices to drive Salesforce adoption, data quality, and operational compliance
- Support AI-enabled initiatives by defining use cases, documenting requirements, and helping operationalize AI-powered workflows
Requirements:
- 3 - 5 years of experience in business operations, or related functions, ideally in a fast-paced or growth-stage environment; games industry background a plus but not required
- 3 - 5 years of hands-on Salesforce Administration experience is required
- Proven ability to design, document, and improve business processes and operational workflows
- Experience translating business needs into clear technical requirements for development teams
- Experience creating user guides, training materials, and operational documentation
- Strong ownership mindset - comfortable identifying problems and building solutions
- Proven proficiency with leveraging AI for efficiency and solutioning
- Ability to pull, clean, and analyze data, and communicate findings clearly to stakeholders at all levels
- Familiarity with legal workflows in business development organizations
- Excellent cross-functional communication skills and experience partnering with executive leadership
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